Brandywine - Italian restaurant in Windham - 11157 NY-23, USA

We went with a party of 11 for New Years Eve dinner. We went up to the hostess stand when we arrived which was about 20 minutes early to let them know our party is here and was rudely snapped at with rolling eyes from the hostess/owner that we were early and would have to wait in the bar. We had no problem waiting. The bartenders were awesome and there was a good crowd while we waited. We then were seated in the large back room. Our waitress was very attentive and pleasant. While we were served our salads there was loud noise of plates clanking which caused most of our party to look in the direction of the noise when we saw the owner yell and make a young busgirl (15-16 years old) cry. I guess she didn’t think she was clearing off the tables fast enough or properly. It made all of us uncomfortable. I found the same busgirl to be very attentive to our table and hope the owner was just having a bad day and they don’t have to deal with that daily but if I recall the last time I was there she was also rude at the hostess stand when we checked in. We are customers of yours and bringing you business. This is not how you treat people. She also spoke to the bartender in a horrible tone in front of everyone while we waited. If you take the owner out of the equation it was a very nice dinner and evening.

We went with a group of 7 for New Year’s Eve. We were seated 45 minutes after our reservation time with no apologies. Our food took almost an hour and a half to come out, and was pretty average. Our dinner ended up being 3 hours long, and we ended up taking all of our dishes in to go boxes so we didn’t miss the ball drop. The single worst costumer service I’ve ever experienced. Avoid unless you want to spend 3+ hours.

We are not novice to this restaurant, having dined their many times over the past several years. However, consistently, it appears that everybody is always in a hurry – I feel like I am sitting in the middle of the New York City, marathon with workers, zooming by at lightspeed. Today, service was exceptionally poor, and in fact, an error was made on my bill, which was not taken very lightly by the staff once confronted. Furthermore, service staff became somewhat defensive when being educated on appropriate table etiquette. . Fine dining in this area would be very difficult to come by but don’t expect it at this restaurant.

I mean WOW! The portion, the quality, the vibe, and THE PRICE, everything is amazing! We ordered fried calamari for appetizer. And it’s a huge plate. Can’t imagine the size for the full plate. Linguine and pasta are also delicious.

Stopped by for dinner on way to rental. Very busy so we ate at the bar. Bev the bartender and our server were great. Went with the specials and the Spinach Salad. Food was very good. Would definitely recommend.

A very nice Italian restaurant with an old world charm. The server was very kind and courteous and we had a good time. The food was delicious, you can also take it home, the portion size is big. They have a collection of wines and you can order bears and cocktails too. Fun for all ages.

Place has a cool lord of the rings theme, and the wait staff was cordial and pretty quick. Doesn’t excuse the fact that the food gave me pretty bad food poisoning. Spent all night in a compromised state.

Such a good restaurant- professional service and professional dishes. Highly recommended