Bojangles - Restaurant in Granite Falls - 4790 Hickory Blvd, USA

Sorry that I’m just now getting around to writing this review for the Granite Falls NC location, as my visit was approximately 8 months ago. I was reminded to write this review after a friend had a similar experience recently at a Hickory (N Center Street / Viewmont) location. I stopped by the GF location at 7:00 PM. I went inside to place my order to go. I ordered 2 chicken biscuits (+ lettuce & tomato) and 2 ham biscuits. The plan was to go to my mom’s home nearby; we would have the 2 chicken biscuits for dinner, and then the next morning, we would reheat and have the 2 ham biscuits for breakfast before heading out the door for her medical appointment in Charlotte. My order was taken in a timely manner. Then I waited. And I waited. And then waited some more. The young lady explained that they had used all the ham they had cooked and had to put more on the griddle. Yet I heard customers in the drive-through (over the speaker) placing orders that included ham biscuits, and I never saw any of them being told that ham biscuit orders would take a while, nor did I see any cars waiting an inordinate amount of time at the window for their orders - the drive-through line never slowed. Yet I was told it would be a while. And “a while” was an understatement - I finally had my order in hand and left the restaurant 27 minutes after placing my order. Now I know Bojangles prides itself on its quick drive-through service, but should that be at the expense of a single customer waiting at the inside counter? Got to my mom’s house with the order just a few minutes later, as it’s only 2 miles away. We sat down to finally enjoy the chicken biscuits, only to open them up and be presented with two very sad sights. The biscuits, had they not had anything between them, would’ve only been about 1” thick, as they had not been allowed to rise and were still mostly undercooked dough. The chicken filets were not warm at all - actually colder than room temperature - and the breading on them was not the least bit crisp and was actually soggy, plus the breading was EXTREMELY salty. The doughy biscuits were thrown out the window for the birds to have the next morning. I removed all the breading from the filets, then put them in the air fryer for a bit. Transferred the lettuce & tomato to some slices of white bread, and along with some mayo, we finally had some halfway decent sandwiches for dinner. Next morning, I took the ham biscuits from the fridge and unwrapped them to find the same ultra-thin doughy biscuits, which again I threw out the window. I removed the single ham slices - which were the thinnest I’ve ever seen (only about 1/16”), put them in a frying pan to heat them up, and then made eggs and toast to eat with them. Oddly enough, the ham had NO saltiness whatsoever - I guess all the salt ended up in the breading of the chicken filets! I did not know when I stopped the night before to order and pick up this food that I would have to use some of its ingredients to remake two meals that were acceptable as meals, because what I received from this location certainly wasn’t. I have not revisited this location since then, nor do I intend to. And now I guess I can add the Hickory Viewmont location to the list of ones I won’t visit again. Incidentally, back then I did go online to the site listed on the receipt to do a customer satisfaction survey, and when I finished and tapped submit, it said there was an error and and my submission did not go through. Par for the course.

Went through the drive-thru, and I was assisted by Kristen she was so patient, kind and definitely knows how to engage with customers! Her customer service was 10/10 The food was hot and fresh.

Great manager helped us this evening after we had an issue. Truly want the customer satisfied. Great job!!

Need to improve on the cooking skills. I get it's a fast food restaurant. But I would like to taste the food not grease. Had so much grease in the Boround container it not only leaked through the bag, it solidified in the bottom of the bag.

Got a take out 3 Piece Supreme and when I got home only had 2 Piece Supreme. Wasn't worth driving back 6 miles to fix order.

The manager in the AM is literally the spawn of Satan. I’ve lived here for my entire life but I wont come back until she’s gone. Never felt like the restaurant wanted me to order less. Fix your staff.

So tonight we went to get supper after a couple weeks ago we had a terrible experience- tonight made up for it- we think the manager tonight was Joe and he hustled to right a wrong from a previous time- his staff was a bit chaotic (young kids) but he was kind and went above and beyond. Nights like tonight are why you always try again. Thank you Joe- you really took care of my little family!!!

Food was great and even though the drive thru line was long, we got through pretty quick. The only thing we were missing was the drink that went with our son's combo.