Bluegreen Vacations Studio Homes At Ellis Square - Hotel in Savannah - 120 W Bryan St, USA

Only disappointment is this Resort is smaller in size, no pool or hot-tub, but you are in the heart of downtown. Walked around and saw so many places I want to eat I will have to come back for a longer stay. My only disappointment: No drawers for clothes. There is a closet to hang clothes, but living out of my suitcase. Otherwise, my 2 bedroom is fabulous with nice sized LED TV's.

Hotel was awesome. Room was great. Service was fantastic. JASMINE (at the front desk) is the definition of Southern Hospitality. Beautiful. Kindhearted. Welcoming. Phenomenal. Location is perfect. Located in the heart of DOWNTOWN SAVANNAH. Walking distance to the Historic River Street and all of the famous places. Perfect because traffic can be a bit heavy, especially around holidays and weekends.

We loved this resort and being in Savannah for the first time. The unit was nice, bed was comfy, quiet and beautifully decorated. Close to all the attractions, restaurants and a grocery store all within walking distance. They include valet service but the parking is expensive.

I regret to inform you that I recently encountered some challenges while dealing with the Savannah location. Upon entering the property on 10-15-23 I was greeted by Mandy(front desk rep) who had an attitude from the very beginning. I said Good Afternoon gave her my name and told her I was at the property to use the Owner's lounge. She told me she did not see any notes for me having access to the owners lounge. I explained I was just at the property on Tuesday in the owners lounge and was told I would be to access the lounge again on Sunday. I explained to her my guests was on the way and we needed to try and resolve this situation. I explained to her upon becoming an owner I was told that we have a variety of properties that owners can use for parties and events. I asked did we have one in Savannah because I am a photographer and I love using a variety of locations. I was told yes we do, you just always have to call and make sure that availability is available. Mandy told me that was a lie and that Bluegreen lies just to get owners to join. Mandy then proceeded to tell me that I was lied to, but she will go ahead and let me use the lounge for an hour. As my guests arrived Mandy came up to the owners lounge and asked me to give Ryan (General Manager) a call because we are not allowed to use the owners lounge. Ryan came to the lounge with an attitude explaining to me that as an owner I do not have access to the property. I tried to explain to him what I  was told at my owners review, but he seems like he could care less. I was told to leave or he would call the police on me. My guest was a 16 year old minor. This was beyond embarrassing to me as well as it should be to Bluegreens. Ebony(Presentation Sales Rep) explained to me that I did not do anything wrong but follow directions from what I was told. She said she could not believe they were treating an owner this way. I understand that no business is immune to occasional hiccups, and I hope this letter serves as constructive feedback to help your company improve its service. I trust that you take customer feedback seriously and will take the necessary steps to address the issues I have raised.

This property is close to most everything one would want to experience and visit in historic Savannah. The units are decently appointed with comfortable beds, good kitchens and nice bathrooms. Internet service is at times spotty, and wifi is not strong in some areas of the units. There is a small roof top sitting area with a fire pit. The staff are welcoming and seek to be helpful. Parking is costly. For someone wanting to explore Savannah, this is the place to stay, but knowing there are limited amenities.

It's a small but cozy place. The suite was clean and well stocked with necessities. The staff were welcoming and kind

The hotel is small with no reception area. The room is fine however there is no dresser or any drawers to store clothes. Remember to bring a laundry basket because there is no in room washer/dryer. Valet service was not available within an acceptable time. They utilize a text service that notifies requests are received and then 15 minutes later notifies that no one is available to get the car. Also, was not told Valet is not available 24 hours a day, which created a problem when departing.

I purchased a vacation from bass pro shop for $250 for 3 nights and 4 days and planned to use for me and my wifes honeymoon however 2 months before the wedding and was asked if i owned a credit card and what my income was. I was then denied my stay with not having a credit card and my income didnt meet the requirements. I was then asked if i could have someone sit in my place who met the requirements and the answer was no. So this company is a pyramid scheme that steals your money without any remorse for deliberately hiding details from purchasers. If you go to a bass pro shop or anywhere thats offering a vacation under the guise of bluegreen do not fall for it.