Blair Tech | Computers - Computer store in Covington - 4314 Boron Dr D, USA

I recently had a highly disappointing experience with Blair Tech after purchasing a refurbished Thinkpad laptop advertised as being in "Like New Excellent Condition." Unfortunately, the product I received was far from what was promised. Here are the issues I encountered: 1. Defective Backlit Keyboard: Only a few keys (7, 8, U, K, and M) lit up, while the rest remained dark. 2. False Advertising: The laptop was advertised as having a touchscreen, but the model I received was not a touchscreen. 3. Worn-out Trackpad and Keys: The trackpad and several keys showed significant wear and tear. 4. Exterior Scuffs: Noticeable scuffs were present on the exterior casing. 5. Suspicious Software: The laptop came with pre-installed software, including questionable apps like ManyCam, raising serious security concerns. Despite these significant issues, the company's response was insufficient. I had to insist on a full refund, as their policies were misleading. Their product listing page advertised free returns, but their seller page stated a $15 return shipping fee for items with free shipping. This inconsistency is misleading and should be addressed. I am baffled as to how such a product could pass quality assurance checks. This isn't the way to run a sustainable business. Misleading customers and delivering products that do not meet advertised standards will ultimately harm your reputation and customer base. This experience has been a significant waste of my time and effort.

Blairtech is amongst the best companies for sourcing computers hands down! Customer Service is top notch! Very polite and professional! These folks go the extra mile and made sure that I had a great shopping experience. I am very satisfied with my purchase. It is a great price, very fast and in excellent condition running Windows 11 professional! This was my second purchase from Blairtech! I bought a HP desktop from them 14 years ago and it still works well. I highly recommend this company. Wishing you guys continued success! Paul

Fantastic experience. This was a gift and I waiting until 5 days prior to needing it before ordering. I called Todd in customer service to see about expediting shipping, but he assured me that it wouldn’t be a problem. Sure enough, the next day I received a shipping notice and delivery came 2 days later. Amazing! The computer is flawless and I would certainly recommend this company.

I purchased a computer from this company with all of the specifications needed, through my Amazon Business account, for a business that I support. However, the version of Windows 11 Pro that was loaded onto it was for Microsoft School or Work accounts only which the business that I support does not have because they are a small business. I contacted them through my Amazon account to let them know of the problem and they offered to "exchange my laptop". I cannot even tolerate this level of incompetence for doing business to business transactions. I have a business that is down, and they want me to exchange the system, but they don't even know what system that I ordered since I ordered a desktop not a laptop and they want me to wait for the system to get to them and then send the correct one to me. That is a lot more down time for my customer than needed. What they should have done is immediately sent me the correct system or gave me a clean installer disk with product key. This company might be suited for doing business with non-business customers, but they definitely need to get their act together if they are going to be doing business with other businesses.

I have been doing business with these folks for many years. Recently I had a memory card hard drive fail. They agreed to replace it. I received in less than a week and am back in business. I have purchased at least 7 computers over the years and this is the first time I have had a warranty claim. Thanks again for your great service.

I bought a whole set from Blair Tech and I received the wrong monitor and no stand at all. When I contacted Blair Tech they basically told me that they can’t guarantee which monitor is sent to me, even though I specifically paid for a certain monitor. If I was in dire need for a computer and Blair Tech was the last available company to buy from, I still wouldn’t do it. Don’t waste your time or money.

I have been negotiating with the service for two days now: 3 ports on the computer don't work (it arrived in this condition). They want me to pay for return shipping. What guarantee do I have that they will send me a working one????

I have purchased multiple computers from them.. All were in great condition, and work perfectly. Very happy. Will buy again.