BevMo! - Wine store in Orinda - 6 Camino Pablo, USA

I just had an awful experience with a black bald man who I’m assuming is a manager. I am a nurse and just got off of work and he feels the need to raise his voice at me repeatedly. I did not have my I.D. I asked the cashier if a picture of my I.D or passport would be ok since I accidentally left my purse at home today. Then this man starts getting in my face. I respect and understand the need to have my license in hand since that’s their policy ( this was my first and last time going here), which I tried explaining. I am 40 yrs old, I’ve been able to show a picture of my I.D at other places no problem. He could have just calmly said no. I am 100% ok with that! No need to raise your voice with me. He needs to learn better customer service or find a job where he doesn’t need to interact with people. What a great way to end the day….

Would like to just say I understand people have bad days and are not always enthusiastic about work but the Cashier (Bald Black Man) working around 4:30pm, was extremely rude, unpleasant, condescending, and vile. The other crew memebers on the floor were very helpful and nice so I was not expecting to be disrespected by the Cashier for a 2 minute interaction. I bypassed the guy not speaking when I approached the counter with my items, that's one thing but to be blantantly rude when I politley asked a question about the price is another. His behavior was unacceptable and he should not work with the public.

This Bevmo in Orinda, conveniently located beside an exit from Hwy 24 East, is almost never busy. Your biggest challenge will be finding a parking space in front, but usually one or two are available. Service inside is friendly and helpful. They seem to go through a lot of new staff so sometimes I know where things are better than they do. But it’s not a big deal. Only rarely are they out of stock of the things I want, and because they never seem to be busy, my wait time at checkout is never longer than a couple of minutes. Recommended.

I called to check on an item that showed it was available online, before going to the store. For some reason Hugh could not help me and told me to just come in the store. I told him I lived 30 miles away and did not want to drive there to find out that it’s unavailable. I don’t understand why he couldn’t just call another team member to check on the item for me.

The staff at the Orinda BEVMO are very polite and helpful. On the rare occasion that they don't have what I'm looking for they are quick with alternative choices of a similar nature.

Came to pickup my online order (between 12:30 -1:30pm) which was placed couple days prior. I was 9mins passed my window time was told that they were closed for lunch and to return at 2:30pm. Had lunch in the area and returned at around 2:30. Only 1 cashier present with a long line. Waited 5min at the pickup area with no assistance. Found a guy at the back who agreed to assist. Waited another 5min cuz he couldn't find my order so he ended up grabbing my order from the aisle shelf, bagged it, apologized for the wait then I left. The Orinda store is clearly under staffed 😒

5 star rating for performing its very important role and as a vendor of alcohol very well, huge selection, good prices, good service, who can argue with a warehouse full of drinks?

We are regular customers of Orinda BevMo and are very pleased when shopping in the store. However, DON’T even think about using their online delivery service. We’ve tried three times and every attempt was a failure on their part with the exact same problem. The form states your address is not in their delivery area (we live a mile away). The customer service rep instructed me to just check the box for pickup but remark in the comments section you want delivery. After waiting the estimated two hours, we got a notice our order was ready for pickup. I called to ask why it wasn’t being delivered and the rep said ‘they would need to start all over again and delivery would be 3-4 hours out’. I asked to speak to CS manager and she said she was the manager that morning. I cancelled the order and expressed my disappointment in Orinda BevMo’s customer service and lack of interest in resolving its delivery process and service despite repeated feedback.