Best Western Wesley Chapel - Hotel in Wesley Chapel - 5639 Oakley Blvd, USA

We were thrilled (as was our teen grandson) that he had a separate bedroom from us!!! With a king bed! No entry to his roombut through the main door so no worry if sneaking out. Haha | Hotels should do more of these kinds of accommodations! Everything was good, clean and comfy. One of best sleeps ever on the road! Probably because we didn't worry about disturbing him. Good breakfast provided. If had to choose anything to comment negatively, would be towels were a little scrathy. Front desk was friendly and efficient for an early check-in. Thank you. Will go down as 1 of best memories at BW.

I recently made a reservation at the Hotel from my car for two nights. Once I arrived I checked in and went out to my car to bring in my luggage. During unloading I received a phone call from home advising me of wife happing a health issue. I immediately put the luggage back into the car and started for home. I called the hotel and advised them that I could stay and had to leave. The Lady was helpful and advised me that there would be no charges. I thanked her and proceeded home. On the following Monday, to my dismay, I saw a charge for the room. NOT WHAT I EXPECTED. They refuse to issue a credit. So, the lesson is... I should have went in and asked for a confirmation that my reservation was cancelled and that there would be no charges...but I didn't.

Our room smelled like mold and oddly, everything metal in the room is rusted! The lamps are rusted, the picture frames are rusted, the mirror frames.... rusted. We couldn't leave fast enough because the mold smell almost made us sick and the sheets feel "filmy." Not to mention there is mold on the mattress and also all over the mini fridge! The only good thing here is this hotel is close to all the shipping areas for people from out of state. Honestly we will NEVER stay here again! It's disgusting!

Immediately upon entering the room, I noticed it was musty smelling . Why in the world is the kitchenette station right in front of the bathroom? Seriously? Turn right and there's the kitchenette , then bathroom. That's just weird. Nothing like smelling the odiferous scent of the bathroom as you are retrieving your food from fridge. Just too tight of an area. Needed an extra safety bar in tub. Tub bottom was very slick! I almost fell off the toilet when I sat down. It was not bolted down correctly. The bathroom had no exhaust leading to the room always feeling moist. Yes moist. The carpeting in rooms has that moist feeling also. It felt like my feet were on something nasty the whole time. So I had to put my sandals on. Small tv. Pitted rusting lamps. The biggest issue was this: I had to hang my outfits in the closet. It was straight up mildew or mold smell in that closet. I asked the maid if she had some disinfectant spray. She showed me all she had was arm and hammer pet refresh for carpet. Hmmm. So I had to stick car fresheners in the closet to keep my clothes from stinking. If you like hard mattresses, this place is for you. Went to get ice. You had to use your door key card to get ice. Seriously! But no ice in any of the machines I tried. I asked at front desk if they had any ice. Nope. The breakfast was fairly good. But to my astonishment, there was a tip jar! I mean really? No, I don't wanna tip anyone that didn't serve me. The person attending to the food was great. Ty. But I'm tipped out. So the only silver lining was the nice lady at desk at night. You were awesome. Oh btw, the elevator had issues and the lady at desk had to keep going upstairs to press the button to get it back down. Not her fault, but kinda worrisome for me about the elevator failing. Manager told me part was on the way. The worst Best Western I have ever stayed at.

Our room wasn't as clean and functional as we would have liked. One lightbulb was broken and we had to request a repair. The refrigerator was smelly and the freezer box was iced over which was holding smells in the ice. On the good side both of these items were corrected quickly upon notification. The cleaning staff could do a little better job of sweeping the room. General areas were good but corners and sides were dirty. The breakfast was great and the attendant was super. Overall we were pleased with the stay...

When I checked in they put us in a room and when we got in there the carpet was all wet so they did move us to a different room on the first floor room120. When got there the shower didn’t want to drain and also the toilet was leaking and there was water all over the floor and I called the front office and they did say they were going to send someone and no one never came. So 2 days with the floor all wet and not able to shower. I will not stay there ever again nor recommend anyone to stay there .. The breakfast was not continental breakfast the eggs and bacon were both cooked in the microwave

Booked this hotel 6 weeks ahead of going and have stayed here several times before. I requested an "accessible" room with walk in shower and followed up with phone call, I was assured this was "no problem" but on arrival we did not get walk in shower and was told they were all taken... With leg mobility issues this made stay challenging. But hey, for being a Gold member, we did get a bottle of water!!!

If you like disgusting and sketchy spaces, then this is the place for you! Clerk was standing in the doorway, smoking and yelling at someone when we got there. That should have been the first sign we were at the wrong place. She checked us in quickly, but clearly wanted to be anywhere else other than at work that day... and said such! The room didn't appear to have been "cleaned" and there was a fine layer of dust on the side table next to a chair. I am still wondering if the sheets were actually changed. T The room was humid and smelled like smoke. The AC blew air, but it wasn't cold. The shower had a slow drain and there was very little water pressure. Nothing like standing in a tub full of your day and brushing your teeth with a slow stream of trickling water. The room was also full of holes in the wall, molding missing from the wall, ripped wallpaper. Looked like a scene from The Shining. The toilet ran most of the time we were there. Not sure if the seal around the tub was mold or dirt. I know for sure the bathroom floor was NOT clean, because of all the blonde hair. The two disposable cups by the ice bucket were just there... Not wrapped up or anything. Lord only knows who or what they have been used for. The bed was terrible. It was like laying on a concrete block and felt worse with the 12 count thread sheet. Not sure how this is rated 4.2/5. I now have to go boil myself in a vat of disinfect to get the Best Western off of me. This place was quite the dump and certainly not the 'Best'. I will never stay at a BW again.