Best Western Springfield - Hotel in Springfield - 6721 Commerce St, USA

I’ve stayed here twice for one-night stopovers on road trips down to Florida. This is a very standard, yet nice, Best Western property. The lobby and breakfast areas are renovated, though the hallways and rooms are dated (my only small complaint about the hotel). Breakfast was excellent with a spacious and comfortable seating area. The room was quite clean! Water pressure is excellent and AC worked well, too. Very quiet. Sparking clean pool as well. Hotel is in close proximity to the highway, multiple dining options, and Washington DC.

Not sure why there is negative reviews, as we just had a wonderful experience there over the course of an entire weeks stay. ||Our original plans for our vacation fell through at the last minute and we opted to head to DC area on a lark instead, and landed on staying here for proximity to the city (never took more than 20 mins to drive in), and the fact that there was a pool and free parking. we were originally here for five nights then added another night on for the sixth when tropical storm Debby upended our other new vacation plans. ||My biggest things for hotels are honestly cleanliness and safety. and this hotel delivers on both of those-both our rooms were sparkling queen and were serviced every day of the stay-and not just with fresh towels and garbage removed like most hotels do if they even do that every day anymore. Like housekeeping staff came in and thoroughly remade your room and cleaned it like you were checking in as a new guest every day. ||Breakfast was good each morning, the hot food changed a little bit each day-was always scrambled eggs, potatoes and either sausage or bacon, but one morning the eggs were mixed with peppers and onions, and potatoes were changed up too with mix ins as well. overall nothing to complain about, I started to get tired of the offerings after a while but only because I stayed so long, not because it wasn’t a good. ||pool was great, and had a lifeguard who admittedly the first time it put me off when we were in the pool alone and he was more like security to determine who should be there, but the other times we went in he def recognized faces so it was a little less awkward. I thunk that was more me though bc I can’t recall the last time o went to a hotel outside of a resort where there was a lifeguard at a pool, so it might have just thrown me off.||only other thing I would say is I stayed in the even side rooms both times which do not face the highway-I cannot say if the rooms on that side are as quiet. I do know the rooms I stayed in were, which I appreciated since we had our one year old with us and getting a one year old to sleep can be a challenge sometimes 😂||make sure when booking you know that there is an up charge on rooms to have a microwave. we didn’t know that with our original booking and sorely missed it the bulk of our stay. We upgraded to the room with the microwave for our final night and it was much nicer having it. Honestly that might be my only critique from personal experience. ||I recommend this hotel if coming to the area and you don’t want to stay in the hustle and bustle of DC or want that free parking and pool. you really can’t go wrong and also the price was great when we stayed so it’s def worth looking at!

Room was comfortable. A/C was cold. Staff was friendly and willing to help. Breakfast was good. We didn't use the outdoor pool, but it looked clean and well maintained. Close proximity to restaurants and the Metro. I will definitely stay here again if in the area.

200 wasn’t mentioned when making reservations only when we arrived and was paying for the hotel room. Seems like that should have been told to the customer or stated somewhere on the reservations. The reservation couldn’t be cancelled or you would penalized. It’s made that you have to pay the 200 deposit

My partner and I stayed for one night at this hotel and had a terrible experience. There was loud shouting and what sounded like physical violence in a neighbouring room from before midnight until approximately 3 am. Hotel staff seemed unconcerned and mostly unresponsive. It was very disturbing. To round it all off, the internet did not work for us and there was a bad odour in the room. I would not recommend this hotel.

This is not the quality I have come to expect staying at a Best Western. The A/C did not work well in our room, leaving us sweating in our sleep. There is no refrigerator in the room. I've never stayed at a hotel that didn't offer coffee all day. They stopped serving coffee when breakfast was over. Otherwise, it's clean and the parking felt secure.

WE HAD THE POLICE CALLED ON US. My family which included myself, husband and our 3 kids which included a 2 month old baby stayed at this hotel a little over a week ago. This is a long post. First off when we arrived and got into our room it was late because our car had broke down and had to be towed. The overnight receptionist was very nice and made sure we had everything we needed. The room was very different from the nice modern reception area which greets you when you walk in. The beds were horrible the mattresses were sunk in badly. The floors were dirty like they hadn’t been swept, the bathroom had hair all over it and all the appliances were old. The microwave was old as hell it was super loud turning it on and the fridge wasn’t cleaned either. The rooms need to be updated they are well overdue for a remodel. The next morning around 9am housekeeping came knocking on the door and just opened the door when we were still sleeping. Checkout isn’t until noon so I was confused and also upset because I have kids they just opened the door to our room. The lady said she didn’t get a response so she thought we were gone no excuse we were sleep that’s why you got no response wait until checkout time. Secondly we ended up needing to stay for another night because we had no car yet so my husband went down to pay for another night. No one is at the front desk physically they have a virtual kiosk for checking in and checking out when an actual person isn’t there. The virtual agent charged my husband’s card multiple times for different amounts. Upon doing that our bank put a fraud alert freeze on our account and since it was the weekend the fraud team wasn’t going to be able to undo anything until Monday. We had to wait until a physical person came in so they could call the manager and figure things out since this the only payment method we had with us at the time. The receptionist who came in and spoke with my husband she had an attitude problem and kept telling us we had to pay or leave. My husband insisted on speaking to the manager when the lady kept saying she was texting the manager. She was rolling her eyes and being real snappy with my husband when he was never loud, rude or disrespectful to her in anyway which was beyond me. After a while she finally gave my husband the number to a manager and she told us she would handle everything and apologized for the mishap. Which we later figured out all they did was use out deposit to pay for the room. The next day we needed to stay another night so we had asked if we could have some time to get some money sent to us to pay for the room. While my husband and I were outside on the phone the lady called upstairs and told my son that we had until 2pm to pay or we had to leave. I was upset she told my son that because she should have spoken to an adult. My husband immediately went down to speak with her and was still getting the same messed up attitude from her. Again my husband spoke calmly never getting loud, rude, disruptive or disrespectful even though he was frustrated because they caused this whole conundrum. The lady called the police telling them we refused to leave when that was never the case. My husband asked for a manager again and she stormed off with the phone and called the police. The police came and we had to leave. We wanted to leave also because she didn’t have to call the cops. Once out money came in which took 2 more hours we had stand outside in the heat with our kids and 2 month old baby to wait for an uber that could fit us all and take us to another hotel until the next day, Monday. I also want to add we are Diamond select members the highest you can be as a Best Western member and we also had a business account as well with Best Western and our family was treated poorly. My husband was mugged while walking to the store but fought the guy off and I saw a huge dead rat lying beside someone’s car. I will NEVERR stay at this place again they won’t get a penny from us again. Also manager never emailed us back to this day

Great location with a fair price. Completely surrounded by busy highways yet minimal noise. A great breakfast is served at 7......with bacon! Overall, a clean room, wonderful shower, professional desk clerk. Can't go wrong staying here.,