Best Western Plus Philadelphia-Pennsauken Hotel - Hotel in Pennsauken Township - 7050 Kaighns Ave, USA

During our stay at the Best Western Plus Philadelphia-Pennsauken Hotel in New Jersey, we were initially impressed by the clean entrance and the polite, friendly clerks. Our rooms were spacious and clean upon arrival. However, the service quickly declined. The following day, our room was not made up, and when we reported this to the front desk, the staff member informed us that she was the only one on duty and that the cleaning crew had left at 4 pm. She provided us with towels and washcloths, but no further assistance. ||The day after, while the beds were made, clean towels and garbage bags were left on the bed for us to handle the rest of the cleaning ourselves. We were attending an annual convention with several others who experienced similar issues, except for those who left daily tips—those rooms were cleaned properly. We had two rooms and faced the same problem in both. ||This is not our first time staying at a hotel, and it is customary to leave a tip upon departure, not daily. I would not recommend this hotel and hope it is not chosen for our convention next year. The service was unacceptable.

This property is centrally located, safe and very clean. I was satisfied with the breakfast and the variety of options. Thank you Ms. Mary for the grits! The food was well stocked and adequate for the number of guests in the dining area. It was helpful having more than one waffle maker. I really enjoyed my stay.

Here is our checklist for our hotel stay:||Room-clean and spacious. Carpet clean|Bed-clean nice bed and neatly tucked in|Refrigerator-yes|Microwave-no|Breakfast-yes, nice coffee maker|Bathroom-clean and spacious|Toilet-clean/doesn't clog|Shower-great water pressure and upgraded shower head|Air-condition - works good/not noisy|Smell - smells ok, no bad smell|Area is safe. |View-no|Pool - no pool at this property|Built-2019 still new|Price-$165/night/summer/weekday||Overall, would stay again as long as they maintain cleanliness. But they have to lower price since they are lacking amenities like the pool.

Absolutely impressed at this level of service for a 2 star hotel. Room was perfectly clean and all the employees were very friendly. They even got a room ready for me and let me check in 6 hours earlier for a small 25$ fee. Very helpful after an overnight flight. Area is safe and there is no sketchy characters hanging around which is always nice and not always the case. Only downside is there is nothing within walking distance but if you’re in town for business or have a vehicle this is a GREAT place to stay. And it’s about a 10 minute drive into Philly. Overall would highly recommend it!

Picked this hotel cause of the all the reviews of it's cleanliness. It was very clean, both the lobby and the room. Breakfast was nice, nothing special, but hot and good. Breakfast area was also kept clean. This hotel is literally right on a highway. Great if you want to get up and keep going in the morning. However, if you have little ones, might have to keep an extra eye on them. We only stayed one night, and would stay again.

This hotel was very clean. The staff was very friendly and helpful which is a comfort after a long trip. They had 24 hour coffee and tea. the breakfast was very good. My only problem was the hotel front is right on the highway and some of the race cars and motorcycles roared down the street. Maybe the back of the building would be more quiet.

The staff was great, especially the night girl (Saturday and Sunday night). The room and bathroom was very clean. Beds were super comfortable. AC worked great with no smell. Free breakfast was standard but good.

Excellent Hotel! Nice and Clean. King room has plenty of space and large bathroom. Easy to find and just out of the way to be more quiet, but not too far away from everything. Would stay here again! Breakfast was great with a good selection. Also has ice makers for those who want that. Keep it up!