Best Western Plus Newark/Christiana Inn - Hotel in Bear - 875 Pulaski Hwy, USA

My family booked this hotel for a night to relax. When we got there, we asked about the extensive flyers and warnings posted on the property, but we were told to ignore them. They reminded us that the pool and spa closed at 8, so we hurried down and showered, just to find that the hot-tub isn’t running, and the pool isn’t heated. When reporting this to the front office, we were told there was nothing they could do about it. When we asked to talk to a supervisor, we were informed that they wouldn’t be available until the following morning, two hours before we check out. The person working the front desk should be capable of keeping things running smoothly. We are terribly disappointed. We should be able to trust that we are getting what we paid for.

If zero could be selected, I would have chosen it. Called the office and made sure the had my reservation. They did. Drove more than 2hrs only to find out that they decided to rent to someone else who was paying more. Ended up having to stay at another hotel. (Which had me fully registered in the time I arrived)

I've been here multiple times over the years since 2014. The complimentary breakfast is always a plus. You can walk over to Roma pizza for some good food. You are not far from the Regal Movie theater in People's plaza. Texas Road House is right across the road. Long Horn steakhouse is 5 minutes away as well.

My husband and I stayed at this hotel on August 23rd to the 24th. When we arrive the room appeared to be very clean; however, a bug was crawling across the table which I killed. A few minutes later there was another bug crawling on the table and also on the bed! We immediately contacted the desk clerk and they gave us another room. Unfortunately, we found bugs crawling on the wall. I contacted the hotel manager Robert Allen and left a message regarding our concerns and he was nice enough to grant a refund.

I surely did not stay here. My sister in law requested this motel. I was going to take her to the Hilton but she wanted to stay at this motel. Not sure why but oh well. So I really can’t review but I do know the owner was exceptionally nice. I am basing on my review with the kindness of owner.

I like BW. But this location didn’t do it for me. Best thing about it was it was located next to Roma’s. Parking was only in one side of the hotel so we couldn’t see our vehicle. The beds were too soft and creaked every time we moved and it was a loud creak. The AC didn’t work well. Turned it down to 66 and never felt cool until morning. Mold/mildew above the shower was perfect for my girlfriend who has lung/breathing issues. Breakfast was, well, edible. It was just an ok stay. Gentlemen working front desk never smiled nor said anything when I asked for another shower towel.

The worst don't ever stay here. The staff was unprofessional, there's was no manager on duty. People who made reservation months in advance were turned away because their information was not in the system. Supposed to be 100% smoke free yet my room smelled like someone lived in it and chained smoked, the only solution was to spray. The overall hotel had the smell of a wet dog.

I feel as if I wasted a free night here! I earned a free night from a spring break promotion, so I booked a room here on my way through the area. We checked in around 9 and were told that the pool had closed at 8! Why?! We were assigned a room that seemed as if it hadn't been used in a while. The towels smelled musty and there was a spider on a web in the sink. In the breakfast area, they have a machine that makes several hot beverages. This is cool, but not efficient when you have an area full of people who have to wait for their turn. They need another machine or the large carafes that other hotels use. They had a good variety of hot foods as well as a pancake machine.