Best Western Plus Grand Island Inn & Suites - Hotel in Grand Island - 2707 S Locust St, USA

Friendly, efficient check-in. Room pretty small, but clean and comfortable. There was one easy chair. The sink counter had very little surface area. Room was around atrium-style center with large swimming pool on first level. Happy noise of children swimming could be heard, but it was quiet in evening and night. Perfectly decent newer property. The breakfast mini-buffet had outstanding selection and was very satisfying. Not sure of comparison to parent Best Western next door, but price seemed a bit high for comparables. Would stay again.

The staff was friendly and accommodating. The breakfast and pool were great. The down sides? The beds were lumpy, with the sensation of falling into the center of the bed. Room phones were not working. Air conditioners took forever to cool the rooms. The carpets in the hallways were filthy and stained. Just a few small details away from an excellent stay.

It was weird their air conditioning was cold but their dehumidifier was not working. So the air was cold but thick. I thought that they had a pretty good breakfast with make your own waffles. The beds are pillow top which I can tolerate a couple of nights. They were able to get us an 2nd room on short notice. Across the hall from the first room. Clerks were okay no complains.

Really nice hotel. The staff were nice, The room was great, and the bed was excellent! The best surprise was that the shower actually had decent water pressure! Breakfast was good as was the selection. It was very evident to me that management and staff pay very close attention to the details! Well done!

Beds are great..people friendly always on my stay list when traveling to Colorado from Wisconsin. Tommy's restaurant right up the road has excellent service and food. Best place to stay and come back to after a long day of driving. Enjoy your trip.

Our overnight stay in Grand Island at the Best Western Plus was a great experience. The hotel was immaculate and amenities ample. The decor was welcoming and the beds extremely comfortable. Each staff member was friendly and helpful especially Kent, the front desk agent.

This hotel should be ASHAMED of itself. My wife and I had a reservation, using their website to book the room. I emailed after securing the room to identify that I am deaf/hard of hearing, and traveled with my hearing service dog. I was simply requesting a first floor room near an exit if one was available. A representative of the hotel contacted me before we arrived to say that they didn’t accept dogs, including therapy dogs. I explained that my dog wasn’t a therapy dog, but that she was a Service Dog. She wanted to know what she did for me so she could “determine if it met their criteria”. I told her that SHE didn’t determine if my dog is a service animal, and that I had appropriate certification documents. She finally said “OK, I’ll let the front desk know”. When arriving, the front desk clerk already had a note of my arrival, then greeted me with an apology of not accepting dogs. I explained AGAIN that I have a trained service dog. He wanted to know what tasks she does (which is his right to ask), then said that she needed to be with me at all times, that she couldn’t make any noise, and that there could be no indication of her ever being in the room or hotel. He explained that the hotel has had “bad experiences” and subsequently had a “no dogs” policy. He also said I needed to get her from the car just to check in…I guess to prove to him that she had a service dog vest (?) Regardless, we felt very unwelcomed and insulted. My wife and I got our room, but then decided that such rude behavior wasn’t something we could tolerate. We requested a full refund so we could leave. The front desk representative did allow us a refund and apologized as we left. It was obvious that the hotel did not want to have us stay if we had a service animal. Honestly, I can’t imagine a hotel staff that isn’t aware of ADA requirements for service animals, but obviously this hotel doesn’t care. Again, they should be ASHAMED of this behavior. Life as a person with a hearing loss is already challenging enough. Being treated this way seems inexcusable. We will NEVER stay in another Best Western facility. I recommend others to find other options.

Great value as we passed through Grand Island area, on our way west. Family and pet friendly made it the right destination in Grand Island. Close to food, gas and entertainment. Easy off and back on the Interstate. We would definitely stay here again.