Best Western Plus Fort Worth North - Hotel in Fort Worth - 3751 NE Loop 820, USA

I was sad to have to write a review of this nature. I generally don’t write them however the circumstance seemed necessary. Me and my wife are loyalty members at Best Western and had made a decision to stay at this hotel with our one year old son after a business trip I had to make in the area. Everything seemed pretty nice when we checked in and the gentleman that checked us in was quite polite. We had finally got settled in the room and I went to use the restroom and look at the shower and saw black mold on the ceiling above the shower. At this time it was about 1056 and my family still needed to ear dinner so I left and on the way out I requested to have another room and the gentlemen still allow us to change rooms nicely but I requested to do it when I returned from picking up food which took a little longer because we had the find food(we are from out of town) and the construction that is in area and he explained that was fine because they had a plenty of rooms(I had expressed my concern of room availability for after I returned). When we had returned I had began to move from 264 to 306 which was on two completely different sides of the property and though the gentleman had already complimented me with a late check out of 12 I asked the lady that replaced him for a little longer of a grace period due to the lateness of the room transfer along with the distance to allow for me and my family to recuperate well in that I finally got finished with everything and settled into the second room at 250. The young lady explained I would have to ask in the morning which was no problem. When I got to my room however I noticed the door was messed up and seemed to have a distinctive gap between the door leaf and the frame which made me and my family feel uncomfortable but I told my wife I was too tired and didn’t feel like changing rooms again so I stuck the ironing board under the handle for an added level of sanity. In the morning there was another young lady that I had to deal with and ask for the manager but she explained he wouldn’t come in until later which was fine though unfortunately while I was explaining to her why I wanted to speak to the manager she seemed not to care and a bit bothered with my concern which was very disheartening to see from a hotels front desk representative. She gave me reasons she felt were justified in which I choose to save the rest of my conversation for the manager. At this time I am still waiting for him to get to the property. I will update in the comments of the interaction I have with him. Hopefully it goes well.

I have never made a review in my life but this I had to do. I had just drove 6+ hours to this place for work and it was the best location for me. I have never been to a best western so I didn’t really have any expectations. As we arrived into our first room my fiancé saw a live roach so we went back down and discreetly got another room and the very next room had a cricket and multiple hairs all in the shower so we went back down and at this point it’s pretty late and I’m very tired and asked for another room and asked about a discount at the least and they refused and just switched me rooms and on the way to this room I also see about an 1” 1/2 long roach dead on the hallway floor and now I’m genuinely disgusted and this room that I’m currently in there is hair in the shower and 2 little black bugs in the tub. I’ve never had this bad of an experience in my life they need to get an entire new cleaning crew or even maby more people to clean but either way I will never ever stay at a best western ever again no matter the location.

Stayed for a week. Booked initially because it said newly built 2023. Not, it was owned by 3 other companies prior. The refurbishment was done terribly. There is no pride in workmanship. This should not be a Best Western Plus in any way, shape, or form. Electric wires out for kids to touch on the elevator. Trash bags left outside. Pool filthy on bottom and skimmer was torn. Toilet had to hold down the handle for the entire flush. If the women worked the desk, you knew they had coffee. The men didn't even try. The door was left open after cleaning. Reported it to get the door fixed. Nothing changed. Security cameras were broken The pool gate was welded shuton one side Not what a Best Western Plus usually is.

Be aware, very aware! After several satisfactory stays, I had items stolen by the housekeeping staff. When I reported it the front desk clerk, she did not act very surprised nor did she apologize. She said they'd call me if they found the items!!! I requested a call from the general manager, and did not r we c we lived one. I called the location, and was told by a different front desk clerk to call on Monday. The theft happened sometime Wednesday & was discovered & reported early Thursday morning!

This place has been great. Every time I come in, someone is ready to assist me. The room is exactly how the pictures show. For the price and the area, I say it's worth it. Of course, it's not perfect but what place is. Tina in the front desk has been a great help each time. I would definitely stay here again and recommend if you are in town.

The place was clean and smelled fresh. The beds were extremely comfortable. The only thing was that Saturday morning breakfast ended at 9:30. We were not able to eat that early. I could understand during the week and due at 9:30 but on the weekend Saturday and Sunday I think it should end at 10:30 because people stay up late and they’re most likely not on a business trip on Saturday and Sundays so they sleep later. That was the only thing that really really had me disappointed. This is why I didn’t give a 5 star rating across the board. Otherwise, mostly a perfect stay.

DO NOT STAY!! My husband and I stayed here during our anniversary trip and we left for an event one evening and got back around midnight and when we got up to our room we found that someone had been in there! We found a naval ring on our bed and our balcony door had been unlocked! My husband called the front desk and the clerk told him that it was impossible and ignored our complaint. They never offered us a new room so we checked out at 1am because it didn’t feel safe or clean anymore! I have been trying to reach the manager and he will not take my calls! They DO NOT CARE about what happens to you at their hotel! Please stay somewhere else! We are still very disturbed about the situation.

i’ll start with the room, the toilet is in a room with the shower separate from the sink and all (at least the room i was in) and it had obviously not been cleaned very well at all, there was hair around the bottom of the toilet and brown stuff in like every corner of the bathroom, but honestly it’s nothing compared to the service! the second night we stayed we wanted to add another night and since we had booked through a third party site they couldn’t do anything about the room, they tried charging us an extra 30$ for a early check in fee when we asked if we could just add the room through them, and when we didn’t and just got another night we had to leave for 5 hours and come back, we went to the desk 3 times the night before trying to figure it out and no one had information until the morning, i’m not sure if he’s the manager or not but the middle aged bald employee who was there today when we checked out came and knocked on our door at 10:45 to make sure we were checking out, 15 minutes before checkout time, very unprofessional!!! i would definitely not stay here even if you had nowhere to go, the people are rude and do not care about your stay!!! (there was also a horrible smell in the room the first 2 days we were pretty sure it was coming from the bathroom) 0 stars for service !!!!