Best Western Plus Forest Park Inn - Featured Reviews (1126)
Came here later in the evening and was met with really nice front desk service. They were even very kind to our dog. Parking was free and easy. Room was nice and spacious but a bit grassy smelling. Likely related to the air conditioner. Breakfast was great. I enjoyed the pancake machine but it was a long slow line. Seating was indoor and outdoors.
This was a great hotel! The staff was really helpful, both at check-in and check-out. They offered suggestions for local restaurants, and acknowledged my frequent visits to BW hotels. The room was clean, there was a pool and there was fresh fruit at the free breakfast. The breakfast had omelette with fresh spinach and cheddar cheese that could be added, sausage, yoghurt and fresh fruit, among other items. I felt safe walking around the hotel and surrounding area.
First a little about me. I travel for business. I stay at 50 to 60 best Western properties a year. My wife and I recently spent the night at the Best Western Plus Forest Park Inn.
This property was by far the best hotel I’ve ever stayed at, and I stay at a lot of them.
It had nothing to do with the accommodations. Yes, it was a great location, good price, and a nice hotel.
What set this property apart from all of the properties I’ve stayed at was the customer service. I was greeted upon arrival by Olivia. I’ve never felt more welcome at a Best Western. Upon checking out the next morning, I had the fortunate experience of meeting Vanessa. I jokingly mentioned that the automatic light coming on in the bathroom was kind of annoying.
Even though I was joking, Vanessa gave me a sincere apology for the inconvenience it may have caused my wife and I during our stay. She then proceeded to give me a bag of goodies, some bottled water, and even some treats for our dog.
I’ve never felt more valued as a customer and a guest at a hotel.
This hotel is more of a destination, or resort. It was packed with families, all ages of children enjoying the breakfast area with games and then the pool. Wonderful staff who happily yes happily provided snacks, towels and smiles to all the visitors! Thank you for making our hot weekend memorably and great. Welcoming guest is an art they have mastered! Please keep up and reward these employees for a job well done
Alright, affordable room. Just needed 1 night that wasn't super expensive after Monterey area.
Pet-Friendly ($20 fee)
Parking - Free, plenty of spots and not much cars around our own.
Room (2 Queen, fist floor)
Positive:
+ Spacious, plenty of walk room
+ Bed was fine, didn't see any bed bugs, able to sleep good
+ has fridge
+ has a little patio
Negative:
- bathroom doesn't have a vent, high water pressure, had hard dried water on the shower head. Toilet had loose seating.
- sink faucet kept dripping since we came in
- woke up to find a roach around our bags on the counter where the TV is located
- Was placed next to the pool despite having a dog. Since it was so hot lots of people were there till closing (10pm). Could hear everyone.
- Mystery stains, likely food, on the chairs
- Bldg C door, right close to our room, doesn't work from the outside. It's broken but able to exit. Had to use bldg B door and go around to open the C door.
Breakfast - At Lobby which isn't connected to the rooms, so you have to walk out to get it. Just your average hotel food, pretty fine.
Overall, not that bad but personally not going to stay there again. However it's better than staying at a Motel.
Stayed at: Best Western Plus Forest Park Inn- Gilroy, CA, ||(Checked in on a Saturday and checked out Monday)||*Heads up: When you need a manager, there is No Hotel Manager or Management on site to take care of you. Only inexperienced staff- which will leave you frustrated. Stay way from this place. Spend your hard earned money elsewhere. This place is chaotic. || ** Issue #1 **||Following a busy week at work, I desired to mark the start of the weekend by staying awake late and enjoying movies in my room.||Can you believe it? The television isn't working! Haha.. In my mind, I couldn't help but think-what a complete joke! They provide Direct TV! - Wasn't Direct TV super popular in the 1980s!? I made a call to the front desk, and they dispatched a maintenance worker -who stated-he wasn't the appropriate person for the job. He'd try anyways.. || ** Issue #2 **||Maintenance man repaired the TV! Yippee! I can't wait for the weekend to arrive! After 15 minutes, the TV screen blacked out once again. ||Once again, I phoned the front desk - they informed me that the Maintenance man is unsure of what steps to take! It appears that the Maintenance man was indeed being honest! | | ** Issue #3 **||I made it to Sunday! I was headed to cafeteria for breakfast. Made a pitstop at front desk.. There I found a lady and shared her my experiences and she said - Hotel manager is not on site. I thought of course not. ||I did pay $382.00 for two days stay with Breakfast so I thought I'd better get my monies worth and go eat!||Guess what?! I caught the server placing Taco or folded eggs into the microwave - yuck! They're packaged frozen.. you think eggs would be fresh? Not here! | | ** Issue #4 **||Monday morning has arrived and Finally! I'm out of here! Got up early and packed.. Went to the ice machine on my floor and Guess What? || NO ICE-!-!-!-!-! Ha Ha Ha Ha Ha !..||This Hotel is a strong contender for "Don't know how to manage a hotel of the Year Award," excelling at hotel management being absent during crises and driving customers away.||And I noticed the majority of their customers are in Construction industry, meaning I now understand why the carpets was so dirty.. "from dirt from boots." I was afraid to turn on AC unit for I didn't want to breath in dust. |||My viewpoint: ||This hotel, BW Forest Inn is a subject of mockery. I've decided to cancel my membership with Best Western, including Best Western Plus and any other Best Western properties. And of course let everyone else know of my bad experience with especially this location in Gilroy, CA.||Honestly, we often assume that budget-friendly places will have some shortcomings, but it never crossed my mind that Management could be one of them. Basically you get what you pay for.. Lesson learned! At first, I opted for Best Western hotels due to their affordable accommodations and was contemplating a brand switch, but the rates are just a bit lower than my usual choice. Now my perspective was permanently altered by this hotel.||Moving forwards- |I will be spending an extra $50 -$70 bucks extra for superior service and the convenience of having a senior staff member address any issues, rather than dealing with inexperienced employees and an elusive Hotel Manager. ||Found following hotels to be budget friendly with excellent customer services Hotel Management can be located! : Hampton Inn, Sheraton, Marriott, La Quinta Inn, Hyatt, Hilton, AC Hotels, Wyndam, Embassy suites, Radisson, Four Seasons, Westin, Motel 6.|||END.
First off, this place is noisy and I don't mean street noise but they have a SERIOUS problem with the doors on the first floor. They slam, they're so loud - and lots of workers stay on the first floord (I'm guessing) because the doors started slamming at 4am. And continue to slam till 12am. So if you don't want to sleep, go ahead and stay on the first floor. We complained and on the second trip (we had booked the reservations together for both stays, otherwise I would have picked a different place) - we were moved to the fourth floor - MUCH quieter but the sliding glass doors didn't lock. Super secure. Also, there's a hispanic staffer who doesn't speak English and on checkout day, bangs on your door at 8am, yells at you and then laughs if you don't understand him. Awesome.
Spacious rooms, each with its own balcony. The entire hotel is well kept with a comfortable pool area and well-stocked breakfast room. We were made very welcome by the front desk staff.
We chose the hotel as a base for day trips to Monterey, Santa Cruz and Pinnacles. It was a great location for our four night stay.
