Best Western Plus Executive Residency Bronx - Hotel in Bronx - 500 E 185th St, USA

I usually don't write reviews, but this hotel or employees are unprofessional and inconsiderate. I took my son to NYC because he always wanted to go and also to see family. I chose this hotel because it was newly built and I thought it would be a great experience. We I got there. They took forever to find my reservation. Then I reserved a room that was supposed to have a bed and a sofa. The room I got didn't have the sofa, so where do I or my son sleep? The only solution they had was a fold up cot. I will continue to visit New York but will never stay there .

My stay was for 5 nights. Everything was awesome, yea faced a little parking problem on the weekend and i realized its nyc, but the night shift manager was an amazing guy, he helped us back and fourth for the parking and everything. There breakfast service was wonderful. my whole family loved it and we would for sure stay there again.

Clean and comfortable hotel. Breakfast is included daily, but i never go; cause wake up close to check-out time. I recently forgot my charger there and had a uber pick it up for. It was pouring rain, lighting and thunder outside and Nick at front desk was very helpful and kind enough to take it outside to the driver. Individulas like this the world needs more of and deserves to be in management positions. Thanks again Nick! 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽

The rudest front desk clerk Ive ever had the bad luck to encounter. Gave us attitude, wanted to over charge us and refused to honored the diamond club priviledged. I always stay at Best Western's hotels but this is not the first time that a staff tries to enforce their own made up rules! Getting really tired of that! BW: you need to get your people in line or I wont be the only one to think about bringing my business to another hotel chain. Loyalty works both ways!

Room was great. Loved the walk-in shower and the little balcony. Only complaint is the lack of parking since there weren't many spots to park. Breakfast staff were very nice and attentive.

This was a great hotel for a great price. Little Italy is not far away, and some of the best food ever. Parking was horrible.

I don't give bad reviews....but.....this place is ok... I mean the rooms are very specious...but is not clean... plus you you can't find parking space... then Saturday night the guy from the front desk fought us with a parking space...for someone he knew. Then we head inside and I ask for 1 towel..he mad this face and ask me so many questions just for 1 towel.... I called that same day after check out asking for them to email me my receipt and someone answer rudely and just said it's emailed and hung up on me. Would not stay there again.

Won't sleep.....loud!!! On weekend like sleeping in the back room of a club. Music bumping until early morning! People leaving and screaming on street. Walls are paper things. Room next door turned on TV overnight and sounded like was in my room.