Best Western Plus Dubuque Hotel & Conference Center - Hotel in Dubuque - 3100 Dodge St 20 W, USA

This is a rather large hotel. It has a central pool and game area and the day we were there a lot of kids seemed to be having a good time. That said, if you are after peace and quiet, you should avoid the rooms near the pool area. The hotel honored our request for a ground floor room and it was in a quiet area. The room itself was excellent with microwave, refrigerator, and lots of desk space. I used the treadmill in the fitness center and it worked well. Breakfast is in an adjacent restaurant so there was plenty of room for the many guests. Breakfast was good with lots of options. I thought the room rate was too high the day we were there but apparently some event was going on and I guess they get what the market will bear.

Rooms were clean and beds were comfortable. The front desk staff was friendly at check in. The maid service staff was wonderful. Needed extra towels one morning and they were quick to help out. Breakfast in the morning was good. Food hot and well stocked. It was nice to have a room away from the atrium as we were not there to use the pool and games (ping pong, billiards, air hockey). Workout room was also decent. Seemed a little pricey for the area but we had a group rate so that helped.

These rooms are disgusting for $483!! I booked for 2 nights.Stains on the carpet and the smell of the rooms are terrible. I wouldn't take your shoes off. The pictures that are shown online are super nice compared to the actual rooms. Hole in the door big enough for small critters to enter from the main floor. Find a Hilton. You'll thank me later! We were issued a refund after a few attempts. When booking I was told I was booking directly with the hotel which I found out I was NOT. It was a third party vendor. I absolutely DO NOT RECOMMEND this place.

The positives: Although my room request was not filled as had been promised, the location of the room was adequate for my needs. Room temperature controls worked well. The A/C was not noisy. The bed was very comfortable. The pillows were very small. Five were available, but a sixth would have been nice. I probably could have asked for another pillow, but for the 3 days that we stayed, we didn't see a room attendant until late afternoon when they were leaving. We did not have room makeup for any of the days that we stayed. Large Tv was easy to operate and to locate our favorite channels. Microwave was adequate for our needs. The room refrigerator froze our beverages occasionally, but not all the time. I was glad we had a refrigerator though because we have medicine that must be kept cool. Towels and washclothes are adequate. Bathtub shower had good water pressure with hot/cold handles that were easy to operate. Generally speaking, the front desk staff were friendly and accommodating. We didn't have or need a lot of contact with front desk staff. ||Old Chicago attached restaurant provides complimentary breakfasts every day. Breakfast attendants are always working to keep food containers filled. Most of the food was maintained at an adequately hot temperature. ||The negatives: One of the food containers at breakfast was not keeping the pancakes/eggs hot.||In our room experience: no body lotion. Shampoo & conditioner were not enough for multi-day stay. I grabbed extra of each from the maid cart on Monday. The "popcorn" button on the microwave does not work. The turntable does not turn when a bag of popcorn is popping. The telephone in the room does not work. I tried to call front desk - it was a constant busy signal. No room alarm clock. Are you having theft issues. Would have been nice to have a clock in the room instead of relying on our mobile phones. The biggest issue was that the coffee maker in the room did not work. I got only about 1/8 of a cup everytime I tried to use it. I finally gave up on Tuesday morning. We both like a LOT of coffee, so we missed the easy access and availibility from the 4th floor to the lobby for coffee.

After a recommendation from the visitors center in town, we called to reserve rooms. We booked adjoining rooms - a king and 2 queens. When we got here, they said they did their best and put us on the same floor. After some arguing and showing the very unhelpful front desk clerk our confirmation email that we had received from them, she gave us adjoining rooms, but with 2 queens and charged us more!! They changed our reservation within 2 hours of our call. The rooms are disgusting and overpriced. We paid less for a Hilton suite on the magnificent mile in Chicago. The rooms are old, smelly, and gross. The pool area is freezing. I would not recommend. Find a Hilton - you'll save money and stay at a decent hotel. Edit: We have now stayed the night. We returned from the pool area (which is just a basic hotel pool, nothing exciting). To return to our room and a sheriff discussing an attempted child abduction last week with the customer across the hall. The beds are hard and uncomfortable, and the air conditioning is loud and difficult to control. They have breakfast at the restaurant next door, but based on the hotel, I assume it would be equally as disappointing. We're checking out, and we'll be finding another venue for breakfast.

So staring here we get to this hotel and we are in town for a D.A.R.E thing but, it all started with we were not able to get to our room until 4:30 which was outrageous because they are supposed to be done and to be fair they were full that night, but, that’s not reason to not be on time. Otherwise when we got to the room our connecting rooms one of the keys did not work so we had to go back which was a pain. But, The pool and hot tub was very nice though and it was perfect for a family of 6 with us. This property has a great access to whatever you want in the area around Kennedy Mall. Otherwise the rooms were clean and well maintained. We also were able to play games in the arcade that was nice but, Quarter machine was out, but the lady at the front desk got us covered. There also was a great access to Coffee and other assorted beverages and a machine I don’t see at other hotels. The workout room was actually better than an average hotel room featuring a peloton which is usually found at a Hilton. Good Sleep nothing annoying in the night. Waking up the breakfast was awesome as it featured various items as they still are one of the hotels that still have a good hotel breakfast unlike some of the other chains. Busy Intersection by there. Pretty quiet in the morning and in general in rooms. Really nice conference rooms. This hotel has aged though but, When I’m in Dubuque, I’ll be back.

Always a nice, clean room. Pool, exercise room, good breakfast included. Staff is helpful and friendly. Located near shopping. Rooms may be poolside or in quiet hallways. Restaurant attached to motel is open in evenings. Meeting rooms available.

Pool was great becasue it was 9feet deep. Duck claw machine always a hit. Breakfast good and room mostly clean. It is a little dated.