Best Western Plus Dockside Waterfront Inn - Hotel in Mackinaw City - 505 S Huron Ave, USA

Would definitely recommend. We had a very spacious waterfront room. It was clean, comfortable, and very nice with a private balcony and nice view of the lake and bridge. Front desk staff was extremely gracious and helpful. Our only complaint was they ran out of several items on the breakfast buffet. We felt they should have been prepared because they knew how many guests were in the hotel and they shouldn't have run out of food which made for a less than satisfactory breakfast experience for many of their guests. Otherwise, it was a great place and very convenient location to the ferry, shopping, and dining options in town.

We stayed here for a weekend in October in a lake side room. The hotel is in walking distance to both ferry docks, restaurants / breweries, and shopping. The room was very clean and comfortable. All items in the room worked fine and there were ample mirrors, outlets and places to get ready. The bathroom sink and counter was separate from the shower / toilet. The breakfast area was huge and had a decent selection. Kudos to the young man running it all by himself. Parking was very tight, it was extremely crowded and cars were double parking other guests, so be careful where you park! The front desk staff were friendly and we really have no complaints. We would definitely stay here again.

This hotel is conveniently located within walking distance to the Shepler’s ferry dock to Mackinaw Island and downtown Mackinaw City. The lake view rooms are nice but the courtyard rooms are also nice with a view of the bridge. There are lounge chairs on the beach and a couple of chairs and tables outside to enjoy the lake. The hotel is a little dated but clean and comfortable. Sandy at the front desk was friendly and helpful (hopefully you won’t need the manager, he needs a refresher course in customer service). |The breakfast room is very large and clean with lots of options including pancakes and ham, FYI they only offer hard boiled eggs (no scrambled) with the usual cereal, oatmeal, toast, muffins. Joshua in the breakfast room was on top of everything.

The location was great- close to shops, restaurants, and the ferry. The breakfast was location required you to walk outside in order to get to the building. We stayed in October so it made for a very brisk walk. The room was nice. Our room had a jacuzzi in it which was nice. The room was a bit cramped, but that was to be expected since it had a jacuzzi. The restaurants around the area had open signs on, but either didn't serve food or weren't actually open. Lighthouses and the bridge were within a 5-10 minute drive which was cool. Overall, we enjoyed our stay.

The room was good. I have no complaints but I was lied to by the lady at the front desk on duty for October 12. I am a Best Western Platinum member and when I checked the website it said I was short 2000 points which I purchased but went back to book the room and the option to book with points was gone. I called the hotel and she said there was no way it was only 24 000 points. It is 36000 points. I called corporate and it was in fact 24000 points and she booked the room on my behalf. When I arrived I explained that and asked for an upgrade for my troubles and was told it was booked. I checked the website and the upgraded room was not booked and the vacancy side was lit up. I was just asking for a lakeview over courtyard view. Anyway, I don't like being lied to. Just be honest and say I'm sorry but I can't do that. That turned me off. The hotel itself is fine and I think it would a nice place to stay in the summer. Beautful beach and a great location. Too cold to take advantage of when i was there.

Great location. Great staff. They were very professional. The hotel itself is outdated. The sewer on the beach is gross. The jets in our jet tub were filthy. Breakfast could be better. The pool has so much chemical it bleached my clothes and burned my eyes. For the price it's great.

I had requested a first-floor room because I was traveling with my disabled father. He isn't able to walk long distances nor able to take stairs. The room given was a long walk from the handicap ramp or down a set of stairs. I asked for a different room. The room had an excellent view, was nicely decorated if a little dated, and right next to the elevator. While waiting to check in, I asked where the restroom was. It's in the pool area around the back of the lobby. So, for a disabled person to use it, they have to cross 20' of pool deck that is wet and slippery. How does this meet ADA? The breakfast was not worth it. Was so disappointed that we left a day early rather than stay the 2nd night I paid for.

Service at the front desk was unpleasant. Luckily I was only here for one night for work. The room was ok, very dark. My only view was siding from the other side of the hallway from my room. Please see the photos. When booking make sure you know where your room is. A co-worker had a lake side room, much nicer! Also, my door had 3 peep holes. Makes no difference to me but is very odd. Bottom line. Make sure you get a lake side room. Everything is pretty out dated. A plus is there is a liquor store across the street.