Best Western Plus Cotton Tree Inn - Hotel in Sandy - 10695 S Auto Mall Dr, USA

This hotel was top notch and I will definitely plan to stay here again. The staff is so wonderful and accommodating, not to mention extremely friendly and check in was so fast. My kids loved the pool, the beds were super comfortable and most importantly, the entire room was very clean and sanitary. The hotel location felt very safe and was so quiet and peaceful. |For the price, you won’t find a better stay anywhere else. Fair pricing but felt like I was staying at a 5 star hotel. |Thanks for the enjoyable stay, Best Western.

Really great room! Two queen beds and a sofa bed for my young adult kids very spacious room very comfortable. The beds were softer than I like. Perfect for just one night. Great kitchen area staff clean facilities great views from! ||Breakfast was actually pretty decent with flour tortillas, scrambled sausage, French toast, make your own pancakes, cereal, yogurt, hard, boiled, eggs, and the lake. Really liked the option of making my own breakfast burrito with salsa and cheese.||The only negative part is the stairway up to our room 236 reeked of dog urine! Seemed like it was a pretty recent thing so management may not have been aware of it. I did bring it to the attention of front desk in the morning, but oh my gosh, it was bad. Not on the hotel, though that’s on theirresponsible pet owners.

Checkin was easy. Our room smelled like a wet dog had been in it as soon as we walked in. Then when we tried the A/C it didn’t work (outside temp was about 98°). The front desk sent Tanner up immediately and he put in a new thermostat. The A/C then worked for about 5 minutes before shutting off again. The front desk offered us a different room which we gladly accepted. The A/C worked great in this room, the room smelled clean and good, but the TV remote did not work. In checking it, the batteries were all corroded. Tanner was contacted and he brought up and installed new batteries. After he left, we turned TV on only to discover there was no/very little sound. Turned volume as high as it could go and TV was still a whisper. We were done complaining and turned TV off. In the morning I discovered an open bag of chips on the floor under the desk left by the previous guest. Beds were comfortable. Shower had good water pressure, Breakfast offered scrambled eggs, link sausages, and French toast sticks as hot items.|Checkin/out was quick although girl at front desk when checking out did not seem too interested in my complaint about finding chips under desk left by previous guest. We had booked to stay here on our return home but cancelled and booked with another Best Western.

My boyfriend and I are greatly impressed with the hospitality. We found dog hair in our bathroom and my boyfriend is very allergic. When we first notified front desk and asked if our room could be vacuumed they said they would send someone up but after 40 minutes no one came. I called front desk again and this time the manager Kristen answered. She was very sorry to hear about our trouble and got us set up in a suite. She came up to our room to personally deliver our new room keys. She was very sweet. Her kindness and how quickly she helped change our situation makes me excited to come back the next time I’m up here. Thank you so much Kristen you’re awesome!

After camping for a week in Wyoming we decided to treat ourselves to a night here before going home. Upon arrival we were met by a pleasant front desk attendant, no issues here. Up to the room we went to enjoy some (much needed) showers and relaxation before hitting the road early the next morning. Unfortunately I stepped into a lukewarm shower. Expecting it to heat up as time went on, I didn’t get out right away. Poor choice, as it got colder rather than warmer. After finishing my tepid shower I called the front desk and was told they would check to see if the boiler was turned up. Not sure why it wouldn’t be turned up on a holiday weekend with a full parking lot of people, but my poor husband waited patiently for his shower. 30 minutes later he took a nice hot shower. Showered again on departure morning and it was again lukewarm water- apparently you need to call the desk and have the boiler turned up prior to getting into the shower? Kids were running up and down the halls screaming and slamming doors until well after midnight. Called the front desk to ask them to intervene, answer was "oh are they still doing that? I'll have to go tell them to stop". So we were obviously not the first to complain that night. If they said anything they were ignored, as the kids carried on as though it was 4pm instead of midnight. As if the rowdy guests weren’t enough, there was also the incredibly loud AC unit. The only plus was that the beds were comfy, so once we were finally able to get a few hours of sleep they were quality hours. We should have just spent another night camping, as we would have slept better and would have saved $136.

Great staff! Clean comfortable bed and bedding. Great breakfast options! Close to shopping, restaurants. We came for a Kenny Chesney concert and this motel was so convenient to access America First Field. Would definitely stay again!!!

We expected more from a BW +. Carpets, chair in our room old and worn out. The swimming pool was big but overheated. Our room was comfortable though, and the breakfast was good. Staff was very good. Our impression was that the motel has undergone renovations but not completed.

Great place to stay very clean and nice breakfast. The pool and hot tub are great. Very nice staff to work with I was very pleased and would love to stay here again. I also recommend others to stay here as well. Great job to the staff thank you for your hard work👍