Best Western Plus Caldwell Inn & Suites - Hotel in Caldwell - 908 Specht Ave, USA

The room was average. It was nice and clean. Beds were very comfy. We slept well. ||The pool and spa were great.||The breakfast was excellent for a continental breakfast. ||The only complaint i have is the fact that I ask for my room to be cleaned 2 days in a row and neither of those days did my room get cleaned.

I booked the largest 4 bed room months before the Thanksgiving holiday. About month before, I called because I found out that my party would include a dog. I was told I would have to have another room, the 4 bed room was not pet friendly. I agreed even though the price for the room with fewer beds would cost the same and I would have to make arrangements for two of my party to stay elsewhere. Then 28 hours before check in, several of my party came down with COViD. I called to find out that my room had been changed to nonrefundable. I never book nonrefundable especially since I was traveling from out of state with a large party. But it was written in the room notes. So now I have missed spending the holidays with family and being with my mom during the 3rd anniversary of my father’s death. I get to pay for a room that wasn’t used. (The other nights were cancelled, thank goodness) I will not be staying at this location again. We are Diamond Select members and stay exclusively with Best Western and have never been treated this way before.

CATS OR NO CATS?? So the hotel itself was good, clean, nice pool area, comfortable. HOWEVER Our company called ahead to ask if they allow cats. The hotel said yes. I personally called ahead, based on another review, to verify that they specifically allow a cat in the room. The person I spoke to said a few times, yes, cats are fine in the pet friendly rooms. We get there, the cat is complaining loudly in front of the front desk (very obvious cat noises), we sign the pet paperwork and pay the pet fee and everything. Then the day we check out (more noises from the cat), a different person at the front desk is very aggressively like, hey we don't allow cats!! Trying to start a problem as we are leaving, after at least 2 different people told us expressly that cats are allowed in the hotel. Make up your minds, geez. Everything was fine till that point, but if they had started a problem about the cat mid-visit, it would have been a big problem since I am disabled, which is why the star rating.

This is a very nice hotel in a convenient location. Staff is friendly, the rooms are very nice, cookies are provided in the lobby in the afternoon (and they're good!), and there is a nice hot breakfast. The morning we were there, we came down for breakfast just after an entire softball team and thought there would be slim pickings - we were wrong. Staff did an incredible job of keeping everything very well stocked.

Our room was very comfortable and quiet. We needed help navigating the area, and the desk clerk directed us to a great local shopping mall for Christmas shopping. She was so helpful! We will definitely go back.

Always have a very pleasant stay here. The rooms are very clean and always smell good. The staff is friendly and the hotel has a gift shop to buy things last minute if you can't make it to the store. The only bad thing in my opinion is the late check in time. I've never been able to get into my room until 3pm or later which is inconvenient when I get off work and don't have anywhere to go. But other than that the place is great.

I had reservations to stay here for 3 nights. I just flew in from Texas and took an Uber to the hotel. I’m here to check on my. new house being finished about 8 miles up the highway. The girl at the desk said I couldn’t stay at the hotel because my Idaho drivers license has my new house address on it and the hotel doesn’t let anyone within 30 miles of the hotel stay there. I was shocked. Here I am with no car, by myself , thinking I was at a safe place for the night, it was late. She just kept repeating their policy. Rude and stupid policy.|The place was pretty gross , old, dirty anyway. I had to call an Uber and luckily one came way out here and took me to anther hotel. The new hotel was old and gross too, and smelled. But at least they took me in. |Disappointed in best western and Caldwell .

This is just a normal Best Western. The entire hotel is dingy and could use a good cleaning. The furniture was wobbly, low and outdated. The paint in the rooms was sloppy. Doors to employee only areas (the laundry) were open our entire stay. The pool and spa were chipped and dirty. The breakfast was some of the worst coffee I've had and the sausage wasn't any better. However, the front desk staff was very friendly, especially the lady at checkout.