Best Western Plus Bessemer Hotel & Suites - Hotel in Bessemer - 5041 Academy Ln, USA

Great hotel. Loved the stay. I went there with my family and stayed there for four days. The rooms were excellent; spacious and very clean. They had all the necessary items. The staff is really nice too. Will absolutely come here again. 5 star in my book.

Rooms are okay, they're clearly older but they're clean. Don't expect to go to sleep early or sleep in late, you can hear every bump and step anyone makes in the entire building. Very, very noisy. Service at the front desk is great, but breakfast is lacking- out of bacon and eggs just after 8am, and they had no intention of making more even though breakfast goes until 9. Had to ask for some to be made. At least the location is good.

This is a pretty crappy hotel. The bathroom door didn’t close because the latch was broken; it just flew back open whenever you tried to close it. The lady at the front desk said there was nothing she could do about it. ||The bathroom also smelled of cat urine and had no mirror and no sink. There are no outlets in the bathroom. The mirror and sink are in the main bedroom, which is a problem if you are traveling with someone who sleeps later than you do. You will wake them up if you turn on a light to brush your teeth or put makeup on. The woman at the front desk said that none of the rooms had mirrors or sinks in the bathroom. I find that hard to believe, but that’s what she said. ||Two of the three machines in the fitness room were broken (bike and treadmill). There also was no water in the fitness room and the antiseptic wipes (to wipe off the equipment) were all old and dried out. ||On the plus side, the room was fairly quiet and the air conditioner worked. We had good experiences with staff other than the front desk woman. There is 24-hour coffee.

While the room was comfortable and the breakfast good, we had some glitches. The ice machine only worked on the 1st floor; the second and third floor machines were broken. The phone didn't work, and the TV quit working mid football game and didn't come back on until after we went to sleep. The coffee pot didn't work, but they did replace it. ||The front desk was very nice and apologized profusely for all the issues, but this establishment needs help.

Stopped here for the night after driving all day from Houston. This weary traveler got the best greeting from Shelby who checked me in. What a pleasant young lady. The room was nice and the AC was running. This is a big deal since it was 100 degrees all day everywhere I stopped. The bed was comfortable and I slept solid all night long. Thanks so much.

My experience was bad! I went to tell the front desk clerk about the mold in my bathroom and tell her about the drug activity I just witness. The clerk was very rude and dismissive about each concern. She stated that drug activity happens over that way all the time and before I leave I will probably see a lot more things go on. That was very disturbing. Her attitude was very nasty. When I asked what can be done about the mold or mildew in my bathroom, her response was “nothing, I will have to call someone later to see what can be done, but I won’t get done today.” She gave my entire family a hard time abcs even went to sleep on the job late a night making it to difficult for my grandmother to get into the hotel. The cleaning lady just so happen to walk by and let my grandmother in. The room itself wasn’t too bad, just the bathroom and the service! I would not recommend, unless you like mold and drug activity.

The staff is very friendly and helpful, I’ve stayed twice and the rooms were always very clean. Morning breakfast was also some of the best I’ve had at a hotel.

No Comment I did not enjoy my stay this was the worst stay that I had. The service was Ghetto and below the belt. I have had a lot better service e at Motel 6. The only thing that was good was the young lady at the front desk she did all she could to make things happen but she had her hands tied. This is my home town and I enjoy coming home but it will not be in this hotel ever again.