Best Western Golden Spike Inn & Suites - Hotel in Hill City - 601 E Main St, USA

The hotel is located in a darling town. It is close to all the main attractions that we wanted to visit that made it the perfect location for our trip. If you’re a swimmer or enjoy a hot tub after traveling do not go to this hotel. They have a beautiful pool that is very cold. They have the worlds smallest hot tub. That was really just a glorified Bathtub with jets. Also not really heated. So disappointed for someone who enjoys those things when on vacation. It was one of the main reasons we chose. It is because it had a hot tub and swimming pool. The staff was very nice. They had a simple breakfast that was free. They had a cute little service bar but has been shut down since Covid would have been nice if that was open. Rooms were nice and clean, but smelled musty.

We stopped without reservations for a 5 night stay and were met by Remy who helped us book, use our accumulated points and upgraded us to a suite within 20 minutes! He was great. The motel is nice with a big indoor pool and hot breakfast included. All in all it was a very pleasant experience. Good rate, excellent room and friendly staff.

We have stayed in this hotel whenever we go to the Black Hills. It has always been our home away from home. Over the years, however, we have found that it is slowly going downhill. While the rooms are kept up, they have stopped paying attention to the details. The lobby and what used to be a restaurant, but now serves as the free breakfast room, are showing their age. The courtyard is not kept up so that it is just a place to sit rather than a pretty oasis. For instance., one of the tiled tables only has two tiles left in it. It would cost $20 to replace the missing tiles and an instant to fix it, but no one has taken the initiative. What was once a lovely garden area is left untrimmed and unweeded - just neglected. The deck around the pool needs stained. It can be spruced up easily, but no one seems to care. I am not sure if there is management in the vicinity to make certain these little fixes are maintained. We still consider the hotel our place to go, but wish it looked more cared for.

When booking our hotel for an 8-nite stay, I booked one with a 'kitchenette' so that we didn't have to go out for every meal. I was surprised after checking into our room, that there weren't any 'supplies' for a kitchenette. Every other time I've booked with a kitchenette, it has utensils, pots n pans, dishes, etc, so that meals can be made. Unfortunately, we were very disappointed, as this had none of those items. I guess my fault for not checking ahead of time, and just assuming. Thankfully, there was a grocery store right next to the hotel, and we made use of that almost daily by going to their deli section and buying some other snack items. ||We did like the additional seating area with a couch, chair and desk. There was also an additional tv, but we never turned it on.||Check in was easy and the employees were very friendly.||There were signs on all the exterior doors that due to not being fully staffed, rooms weren't cleaned on a daily basis unless requested. That was no problem with us. They still came and switched out towels every other day, as well as emptying the garbage cans.||We used the indoor pool almost every day and the outdoor pool a few times. Both were clean and had clean towels available.||The breakfast offered both hot/cold variety, and they kept it fresh and cleaned off tables as guests left. ||All in all, we were pleasesd with our stay and would stay again.

Great stay! Friendly staff, clean rooms/facilities, great breakfast, and I especially appreciate Windsor's help with taking care of an issue concerning my debit card limit and paying for my stay. (Thank you so much for your compassion and effort in helping us get that situation figured out!)||||The location is great - perfect walking distance for all of the attractions IN town, and the town itself is a great central area to the surrounding tourist attractions out of town (Mt. Rushmore, Crazy Horse, Rapid City, Custer, scenic drives, etc.). ||||All in all, an excellent stay!

Very basic rooms not comfortable or cozy. Linens are extremely thin, not quality yet we paid over $200 a night. There are better options near the black hills area. Breakfast does the job but is basic. Even my husband whose not particular about his room didn't like coming back to this room at night.

We made our reservation in July 2023 arrived on September 6, 2023 our planned stay for 7 nights was secured through Best Western with a Citi Business Credit Card. When we arrived we asked if we could change the credit card to our new Best Western Credit Card they said of course. After we left the hotel there we found out they charged both our credit cards for the same exact amount our Citi Card was charged the full amount the day before we arrived? We have tried for 3 weeks now to have them remove the charge on our Citi Card! We can't get past the front desk! No one from the accounting department will take our call nor the general manager. We are appalled. We are Senior Citizens and many people there were too! Check your charges if you decide to stay there but I don't recommend you stay there! This billing has been a nightmare for us spending hours and days trying to resolve. My husband has been talked over disrespected by a male who answers the phone there. This site site says don't name names but we know his name. The breakfast area trash cans are crusted with food and never were cleaned in our entire stay! I was afraid to touch anything because of filthy trash cans that you had to push to get your food plate in! Unacceptable! To date we are nowhere with the double charge of over $1000 on two different credit cards. You have been warned disrespectful staff, uncaring, and unprofessional! I hope they see this post and make amends to our over $1,000 that needs to come off my credit card!

Positive: Very nice room for a one week stay. (Counter, sink, microwave, coffee maker, fridge, and cabinets) separate sitting area with an additional tv was very nice. Negative: Busy hotel so parking is a premium. We had to park our truck and trailer in a gravel lot across the street