Best Western Fairwinds Inn - Hotel in Cullman - 1917 Commerce Ave NW, USA

DO. NOT. STAY. HERE. Second night of our journey to FL. Booked this value hotel, not expecting much, but wow was it bad. The room had an awful musty smell, even sprayed some perfume we have and it did nothing. All of the sheets had a damp wet feel to them. It was like staying in old hunting cabin, minus the actual benefit of being in nature. The bed was awful, like it was 50 years old, I've literally slept on a better air mattress. See below for the drainage situation in the room. Why, may you ask, we didn't ask to be switched rooms. Any one with two young ones can tell you that by the time you're unpacked and settled late at night after a long day on the road the thought of moving everything to another possibly bad room is daunting. So we stay. Come breakfast another lackluster performance from this place. It felt like at one time, possibly under different ownership, it had the setup and tools to be a wow factor, but all that remains is a carcass of its former self. The kids did love the Nespresso Machine, I will give them that. Now you may be wondering, hey it's a cheap motel, what do you expect? See my review in Ohio from the previous night. Less money and a very fair 5 star review for a budget motel. I'm not sure if any of the other budget motels in the area are good either, but I encourage you to try elsewhere.

So we were on our way home from the beach in Florida and were only a few hours from home but we were tired and were taking a short break for our last leg of the journey. We saw the Best Western and there were numerous other options at the Cullman exit. A few of them we were honors members but the rates were not very travel friendly. We decided we would stop in the front desk and just inquire on the rate. There I met Anthony. Such a wonderful and friendly young man. I know he didn’t set the rates but they were so reasonable that we decided to stay. He explained everything we needed to know for our stay and also said they had fresh coffee immediately if I wanted some since I missed my morning coffee. He was not your normal desk clear he never let a smile off his face. To me he was the definition of everyone you would want to be your employee. So we entered the room and the first thing I smelled was clean!! I was worried because it was not as costly as others in the area. As I looked over the room it was spotless. I highly recommend this place to stay and you should hope Anthony will check you in. If so it will be a wonderful experience!!!!!

Moldy air conditioner !!! Well I waited a month and a half to write this review. We stopped in Cullman on our way home from Florida. Unsure of the area I walked into the hotel lobby and politely asked the young lady if the area was safe to which she replied yes. So instead of booking through Expedia who would have protected us I booked right at the front desk. Upon entering our room there was a horrible choking musty odor in our room. The smell was completely my from the extremely dirty air conditioner. The units have removable plastic filters that even a toddler could pull out. The amount of dust and debris on them was sickening. My sister went to the front desk and asked for some cleaner to wash them. The clerk gave it to her knowing what she was doing. After throwing them in the tub to soak we headed to dinner. When we returned the room was still circulating with the retched smell. I went to the front desk asking for another room and was told there wasn’t one. So I asked for a refund and the girl refused to do so as well as refused to give me a contact number for help. We decided at this point we were leaving and I was on the phone with their customer service line. When my sister went to the desk to return the cleaner the manager appeared out of no where and started yelling at her stating that if we broke the air conditioner we would owe them $700. (Again filters are removable from the outside! ) He said you have 2 minutes to get out of the room and off the property and he would refund the room rate and if he gets a call from corporate he’s charging us an additional $250 - (this is a fine that the franchise receives for complaints) he cannot charge that to the customer I pursued corporate but to no avail the room charges for the stay were not removed. I was told that it’s up to the manager at that facility. No support at all. Horrible place!!!!! Horrible management ! Horrible corporate service!

I travel for work and always check the reviews before choosing the hotel in the new town. This one had good reviews and responses from the owner, so I booked a one-night stay here for business. My room looked like it was recently updated with tile in the bathroom and laminate floor in the rest. It was clean... King bed was comfortable. The parking lot was really well lit with LED lights which I appreciate. It was right off the freeway right by all the food places. The staff was very friendly and very nice, they were able to get me a first floor room. I will definitely stay here again.

I will edit to clarify that we left to go find alternate accommodations and dinner before we returned. I will happily share my statements for appropriate accommodations in exchange for refunding since you rented the property I paid and didn’t receive services for. Booked through third party booking and when we checked in, room smelled horribly of cigarette smoke, moldy chair in room, dirty bathroom, and gnats in the window, as well as debris on bed appearing unclean. Took keys up front and told front desk and she didn’t seem surprised and said “so you aren’t staying?”… nope. This place is dated, but dated doesn’t have to mean dirty. It was gross. Now third party booking says management denies being disgusting and property refuses refund for services that were too gross to render. We had to scramble to get a decent hotel across the street with our young children. More angry at the refusal for refund. Never again with third party booking and suggest looking across the street for a suitable place to stay the night.

This hotel was absolutely horrendous. Not only were the beds uncomfortable, the room was disgusting. There was a huge mold spot in the shower as well as pubic hair. There was a massive crack in the sink, and there was dust/mold on the pictures in the room. I absolutely would not recommend this hotel to anyone. Also, there was tears in the bedsheets that don’t look to be from a human. The breakfast was pretty terrible as well. Also, there was a huge cockroach in the room but I couldn’t get a picture of it. The front desk attendant didn’t even care that the rooms were dirty or that we checked out of the hotel early and booked a better hotel down the street.

Rooms were what I expected for the price, the food was decent and the facility is fairly clean. However the real five star service comes from the staff, particularly the gentleman working at the front counter! He was very kind and helpful, even helped me bring my bags up to my room and I saw him help an elderly customer move some pretty large items to her room. Would definitely stay here again, and huge props to the guy at the counter!

Stayed May 4. Disgusting room for the price. Mattress was terrible. Sink drained very slowly. King bed with three little pillows. Room amenities were very sparse. Would never go back.