Best Western Coachlight - Hotel in Rolla - 1403 Martin Springs Dr, USA

Room was dirty, half of the towels were stained. Breakfast didn't have many options, only cold beverage was Milk. Pool was still covered and not opened. AC unit in first room given was not working, was moved to another room with a functional unit, but it wasn't on during a 90° day so it took over 5 hours to cool off room. Hotel has no elevators, so you have to carry all of your luggage up stairs.

The pool was closed for repair, so that was a bummer. The room had an overwhelming perfume-ish scent when we arrived so I had to leave the door open for a bit while we unloaded our car, but overall it was fine for what we needed. A decent price for a last minute stay since we got into town earlier than we planned. The front desk was very helpful and we were able to get a load of laundry done before going to bed.

This is our second time stopping at this hotel. After an 8 hour drive, and arriving at 1:00 am, was greeted by a nice customer service representative. Got in our room quickly. Everything in order. Price was good was able to get another room for our college age boys instead of us all being in the same room. We missed breakfast as we got up after 9 am, but was close to other restaurants. Will stay again.

There were bugs crawling on the ceiling. The a/c did not work. The room had an unpleasant odor. The toilet was clogged/did not work. Called the hotel to book and were told it would be cheaper online as in $40 per room cheaper. Have stayed at this hotel multiple times and have been happy with experience but this one was so bad we will not return.

After a long day of driving I decided Rolla would be my stopping place. I looked on Trip Advisor and this motel got good reviews and a very reasonable price, all good things|I can highly recommend it. Very nice and well kept, room large and clean, and the price very reasonable.

We were greeted with someone approaching us in the parking lot telling us to leave. No hello, didn't ask if we were staying with them, or interested in a room. We just left Response to owner: We weren't blocking anything and that doesn't address the customer service issue where we weren't asked if we were interested in staying or anything. We were just told to leave

Police tending to a vehicle break in already made us feel on edge. The front desk was friendly, but you could tell from the dim and dated lobby area that the place hadn't done remodeling in some years. After check in, we discover that our "pet friendly room" smelled as if it hadn't been cleaned. Not only did a strong urine odor and staining everywhere have us turning up our noses, but I felt more and more on edge as the room beside us had aggressive arguing and door slamming going on. We checked out after 40 minutes at the property.

This is the absolute WORST hotel I’ve ever seen. We needed a pet friendly room. We walked in the room and the walls were all patched, the cushioned chair looked dirty and stained. My dog kept sniffing it. The floor was sticky, dirty and stained. The bed was rock hard . It smelled awful. We were afraid to touch anything . We walked out and booked a room 20 miles away at another chain. I asked the front desk for a refund. They only refunded the pet fee. I wanted to leave this place so fast I didn’t even bother to argue . This hotel is a DUMP.