Best Western Buffalo Inn & Suites - Hotel in Buffalo - 50 Freeman Rd, USA

We were a bit disappointed with our experience at this hotel. Some of things we liked include the cleanliness of the rooms and bathrooms, the pool area looked great and seemed to be appreciated by families, the staff were helpful, and breakfast food choices. The hotel is either new or recently renovated. There were some oddities and things that were not designed well. For example, there is only one small elevator and hotel guests and the cleaning staff are always waiting for it. Usually the cleaning staff could not fit their carts in the elevator at the same time as guests so there was often a maid or two with a cart waiting for the elevator to be free of guests. There is one ice machine, it has a loud motor and it is very loud when dispensing ice. There are rooms on both sides of the ice machine, and the ice machine is located across from the only elevator so you can imagine the traffic jam happening in the narrow hallway in front of the elevator and ice machines. I am glad our room was not on the floor next to that craziness. The rooms are small. Really small. There are not any closets, although there is a shelf until/ closet type unit in the bedroom. Our room and bathroom were both very clean and the AC worked very well. The bathroom had a few design issues too. The shower has a stationary glass piece and sliding door. Due to the stationary glass being on the end with the faucet, you need to be completely in the shower to turn it on, which means you get a blast of cold water and then varying temperatures until you can get it where you want it. That was not a pleasant experience. There was a rain shower head (which was fun to try), however, the way the shower was designed, if you use the rain shower head you cannot seem to prevent the water flooding the bathroom floor. The breakfast food was pretty good. We appreciated the variety (eggs, bacon, sausage, yogurt, cereal, etc)…however, it was not being regularly refilled. I am not sure if they were low staffed. The coffee in the breakfast area was watery, there weren’t any knives or napkins out so customers started looking in all the cabinets to refill them. All of the trash cans were overflowing and the coffee machine by the front desk was broken. None of the tables or chairs were being wiped down.

This was a last minute reservation on a solar eclipse trip. Extreme price gouging - but same as every where else. It’s located at n the edge of large open area filled with other (more modern looking) chain hotels close to the airport. Not much to look at from outside, except plenty of free parking. Inside, it’s clean and modern. The rooms are small, but updated, including the bathroom. Carpet is clean and bed lines look good. The beds are very comfortable. Great showers with very good pressure and rain shower heads. Breakfast was very good - bread product, waffles, cooked food (including bacon) and best of all a self service automatic espresso machine (I have never before seen this in a US hotel/motel). I would have given it 5 stars were it not for the very strong perfume scent that permeated the whole building (makes me wonder what odor they are trying to cover up!) which gave me a bad taste and made me cough at night. However, this may have just been a personal allergy?

This is an average hotel, minimalist in terms of furniture in rooms and in common area. Not many cars in parking lot on a Thursday night in July at 8 PM. A number of better known motels adjacent and nearby. Hard to guess when this was built but….big note for all: there is NO SIGN on the road that we could see that said EVA Hotel. None. You must input the address into your phone or iPad and then you can find. The Only sign out front is “Best Western” who apparently bought out this place…at an unknown time. So, if you book, input address into your phone and then LOOK for Best Western sign.|Some odd things. When I asked the desk attendant why no sign saying “EVA” or equivalent. She said it was now a Best Western. So…why is it still listed as EVA? Unknown. Also, the bathroom appears to have had a significant positive change for the shower. Three bottles of shampoo, etc. plus a rain show head and a normal shower head. Also shows new caulking at the front bottom edge of the entire shower on the floor. With no real data, I suspect that this nice shower was put in fairly recently.|Last comment: due to the drive that we make from home to the place we spend some time every summer, this location (near the Buffalo airport) is the best place to stop as we travel East. Just about all the motels we found in this area are overpriced. Period. So, if you have to stay, suggest you manage your expectations as to what you pay and what you get.|Doubt we’ll stay here again…or even in this area near the Buffalo airport. Will try fifty miles more to the East most like along I-90.

This hotel was amazing! The beds were comfortable, the room was super clean and spacious. I would absolutely stay here again! Staff was friendly. I didn't really eat the breakfast, but it was standard fare for hotel breakfasts.

When we travel, we most often book rooms with Best Western (BW) of Hilton due to the quality of the rooms.|When we booked BW Buffalo Inn & Suites we thought that we were booking a room that is of BW quality, we soon found out that we made a huge mistake.|We booked one of the so-called handicap suites, unfortunately this room was dirty with human hair all over the bathroom floor. The mini refrigerator was not working due to the cooling element frozen over. The mini refrigerator was grudgingly replaced shortly after the issue was brough to the attention of the front desk attendant, the front door attendant initially showed a passive aggressive attitude towards my concerns regarding the refrigerator issue, I had to explain in extreme detail as to the what the problem was with the mini refrigerator.|Be aware that this location does have a microwave, however it is one small microwave to be shared by the entire building. The mini microwave oven was dirty with dried rice inside and all around it, it is placed near the front desk in a clothing closet size room.|I mentioned that the microwave oven was dirty and asked the front desk clerk when it was last cleaned and how often it was cleaned, she responded with a smile "daily", I stated maybe it should be cleaned numerous times a day since the entire hotel has to use one microwave oven. I mentioned that not having a microwave oven in a BW room was uncommon, she said "Hotel 6, and other such hotels don't have microwave ovens in the room" I stated, I wouldn't expect a BW hotel to be similar to the Hotel 6, I would expect much better.|Just because it has the BW logo doesn't mean anything when the hotel is dirty.

Booked here for Night after crossing over to the USA from Ontario Canada. Staff at this hotel were very friendly and.Courteous along with warm welcoming. Our room was a double queen suite and it was on the main floor. Room was not huge but well laid out. Super clean. We are clean freaks and the first thing I do when I get to the hotel is inspect the entire room. I could not find any issues, it was a modern room with and nice smell, simple looking and super clean. Lots of outlet / usb charging stations. TV was great in room with lots of watching options. The beds are super comfortable and we had lots of pillows along with extra blankets as well. Room had a mini fridge that kept our drink, super cold and unique shelving to keep our belongings and snacks and whatnot coach and small desk Exceptional. Also, a small lounge type sitting area right inside the windowsill of the room was a nice touch over the room and would definitely come back. Hotel itself was nicely tucked away by the airport with lots of parking. It’s also close to many other things like restaurants and shopping within a short driving distance the breakfast provided the next morning was a very good hot options, included sausages, bacon, eggs, and home fries. Lots of bagels, English muffins, bread, etc with a waffle maker, cereal options, yogurt, fruit. And so on. Coffee machine in the breakfast buffet was great. And juice and milk along with tea was there too. The lobby of the hotel also has a coffee machine on all day and it provides some exceptional options like coffee, Americano, hot chocolate, cappuccinos, and espresso. On top of a Great hotel we as a family, always find the people of Buffalo to be the most friendly of all, and this trip was no exception, and the folks running this hotel are a great representation of the great city of Buffalo, New York!

I recently had the pleasure of staying at this hotel and my experience was exceptional. The check-in process was effortlessly smooth, the rooms were well-appointed and impeccably maintained, the breakfast options were satisfactory, and the added bonus of complimentary access to tea, coffee, and hot chocolate throughout the day was a delightful touch.

They don't clean their bed sheets or towels properly. Once I complained to the front desk clerk and showed him photos of yellow stains on the sheets he said it was normal.... W-T-F? He changed my room immediately! Ensure you investigate the room thoroughly prior to bringing luggage into their rooms to avoid wasted time.