Best Western Aladdin Inn - Hotel in Kelso - 310 Long Ave, USA

We have repeatedly stayed at this hotel over the years. The front desk staff are always friendly and accommodating. Rooms are basic, clean and comfortable. They have a great indoor heated pool that the kids love. Breakfast included with the stay is outstanding. This hotel gives you the comforts of home, nothing excessive but never lacking. They take pride in their establishment and it shows.

Modern hotel with free hot breakfast and a nice indoor swimming pool. Staff were very friendly. Close to restaurants and shops. We used it as a base for Mt St Helens. Quite a good breakfast with waffle maker.||The room was not the biggest but did have a table and 2 chairs as well as the usual amenities like fridge, microwave and coffee maker. The bed was comfortable. The guest laundry was very efficient and good value. The fridge was so noisy we unplugged it at night. You could help yourself to extra coffee at reception.||There was an unexpected area power cut on the Sunday night which the staff handled well.||On the Saturday night the hotel was very busy with a lot of children staying and apparent party goers who didn't seem to realise that all the noise they made in corridors was loud in rooms. Despite that we had a room at the back which was very quiet at night and Sunday was very peaceful.||There is a Mall across the river but we discovered it was largely closed on Mondays.||

We stay here because of the staff and the amazing service we get from the employees! Sometimes the parking is shy of open spots during busy times! I travel with children with special needs, the staff is always able to accommodate us, everytime we stay! We have family in the area! I believe this is our best option in the area that works for us! The building (both inside and outside) and security (mostly outside) could use some attention! Thank you to the employees, you are amazing!!

Our room was on the ground floor. The floor was not level in several places. The toilet was installed crookedly. Two of the lamps didn’t work. Daily housekeeping is not provided but one can go to the front desk to get toilet paper or towels if needed. Our biggest disappointment is that the bed provided far too little support for our liking and we both woke up with achy backs. I also disliked the small square bed pillows provided.||There were many contractors staying at this hotel. There were numerous large work trucks in the parking lot. We could hear the contractors’ alarms going off early in the morning and their trucks starting shortly thereafter. However, it was quiet at night, and the blackout curtains were effective.||The breakfast was pretty basic. The hotel does not serve decaffeinated coffee but did tell me where I could drive to get some. ||We won’t return to this hotel when we are in the area again.

This was a clean, pleasant motel. Parking was great. Friendly, cordial front desk staff. .The pillows need to be replaced. Cannot comment on the pool or breakfast as I did not use those. Check out Heavenly Donuts which is nearby. Best donuts I have ever had.

One of the best breakfasts we have had at a BW hotel. Two types of sausages, eggs, hash browns etc. And muffins and apples were wrapped in Sara wrap! Great selection and free newspapers. Location is a bit hard to find if you take the wrong exit. Use your GPS>

We have stayed at this Hotel many many times over the past 15 years. The stays have always been comfortable and affordable without issue.||||This time was different as we had two issues arise. What those issues were is not important, what is important was how the staff reacted to fix the issues.||||An issue shortly after checkin was resolved by Craig (?), another 3 hrs later by Ashley. Then in the middle of the night we were transfered to another room to fix something else.||||The next day I called and spoke with the manager (a different Ashly). I explained that in the hospitality industry there can be unexpected problems. Often these lead to bad reviews from angry guests. I told her not this time. Her staff folks were professional, friendly and helpful above and beyond anything we have ever experienced!||||Warm pool (88 degrees), great breakfast, and a super good Chinese restaurant in the parking lot should also be noted.

1. The lady working the front was very sweet despite my frustrations. She is stellar at customer service and did a great job smiling even though I was slightly frustrated ...ok...very displeased. She described breakfast, and it was good as she said it would be... it is about the only thing this hotel has going for them. She truly is just doing her job, and I can't fault her for owners and managers who need to make some changes. 2. The pictures online lie. A lot. This room is small. And my view was a tweaker house and rotting boat. 3. I paid $160 for a single queen room. It smells old. The bathroom is smaller then a linen closet (ok...maybe a TAD bit bigger...it does have to fit a bathtub.) When you sit on the toilet you wonder if you are actually Snow White hanging out with the Seven Dwarfs. 4. When I got here, I was told there was no fridge. For $160, you've got to be kidding me. However, I came up and low and behold. There is one. No worries....I was grateful to see it. 5. The parking lot and outside of the hotel at night reminds me of a motel that you check into but never leave...if you catch my drift. 6. I kept hearing weird noises all night and found a couple of odd bugs. The fan box makes obnoxious noises all night. That was fun. Reminded me of camping almost... just missing the frogs and crickets singing. Walls are paper thin. I could hear a room 3 doors down from mine talking. 7. The doors don't swing shut...small issue, but when you are used to the luxury of feeling safe....well... make sure you push your door shut. 8. The bed squeaks and is a spring mattress. I would NOT suggest one of these rooms for a honeymoon. EVERYONE will hear your business. 9. The curtain for the coat closet... doesn't open or slide open easily...it's a tight curtain on a curtain rod that's too big for the tube hole. So, while you're struggling with the theft proof hangers, you're also struggling with holding open a curtain. It's the little things, yall! 9. I can stay in Seattle for $150 and have 2 queen beds, an elevator, a beautiful lobby, and solid frames that don't squeak. To be honest, I wonder if the prices are jacked up to keep the tweaker and voucher bandits out. We see these types of hotels all the time taken over by addicts. Remember, we are talking about Kelso....not Vancouver...not Seattle.....but Kelso. Maybe compare it to paying for family photos and getting Polaroid pictures. If you made it this far, let me end it with this. Maybe they just did a remodel. Maybe they are making improvements. Maybe they are actively finding ways to improve a building that may have been run down. Maybe they took over a tweaker motel and are turning it around. Maybe it's all trival things. But for $160....I expected better.