Best Buy - Electronics store in Southaven - 304 Market Plaza, USA

If I could give negative 5 stars, I would. Don’t have anything installed in your vehicle at the Southaven, Mississippi Best Buy location! I had a multimedia player and a backup camera installed in my car there in January 2024. I walked in and the guy, Paul, told me to sign in two places on the invoice as soon as I got there, before he even looked at my car. About 20 minutes later, he called me to tell me that the air conditioner/heater control panel could possibly crack due to my car being over 10 years old. I went back to the installation bay, and he showed me the part that we would need to order if mine did crack. I called my husband and we agreed that we would order a new part and Paul said he would install it for us. After the 3 hour and 15-minute installation, Paul came to get me. He had moved my car out of the lighted bay and into the dark outside. He had already put the invoice in the back of my car with the empty boxes from the things he installed. I was never handed the invoice to check for accuracy. Paul showed me very basic controls on the new radio which he had set it up for Android, even though I have an iPhone. The next morning, I went out to my car and immediately noticed that Paul had broken not only the bottom part of the panel where the AC controls were, but also the top near the vents and tried to cover it up with black putty. He also hot glued pieces of the air conditioner/heater control panel area back in place. Then, I looked at the invoice that he put in the back of my car and noticed all the things he had checked and wrote after the installation. I never once acknowledged any prior cracks or prior brittleness and was not asked. Paul also check-marked accessories that he worked on that are not even on my car. The backup camera was not checked for accuracy, as it was pointed up approximately 45 degrees above the sight line. And to top it all off, there was a hole burned into the backseat of my car from, I assume, the hot glue gun.

Always has been a great store to shop at love 100%

Picked up a laptop to help a friend in need this year. Staff in the computer dept are awesome! We were greeted and informed quickly about the models we were comparing and able to pick a machine perfect for a 14yo to do school work.

Edit - canceled my order. Support would not transfer me to brick and mortar. Understandable there, but I am in a hospital 2 states away. Just wanted to arrange for someone to pickup my order. No wonder businesses close anymore Original review... Love the store and products and there is a but in this review. I made a purchase via chat due to unusual circumstances. That went great if a bit unusual but above board. Now for the BUT... I have tried to contact the brick and mortar to confirm/verify purchase and instructions left with chat agent. I cannot reach the store.. I keep getting directed to their help center wherever that might be. This was a fairly expensive purchase and I bought the $49 program they offer. Makes me want reconsider. Again everything was great until trying to reach someone at the brick and mortar I will pickup in store Thanks for reading

I purchased an Open-Box, excellent-condition Apple Studio Display that was supposed to come with all the original accessories, packaging, etc. I drove 45 minutes to the store, and when I picked up the item, it was wrapped in bubble wrap only. It had no original packaging and was missing accessories, and no one was able to help in the store. When I later inspected the item at home, I could tell it had been used and was not in excellent condition, with visible scuff marks and a dirty screen with scratches. There is no longer a way to call the store, which is another terrible experience and why I am choosing to return and purchase on Amazon instead. Based on this experience and lack of contact with the brick-and-mortar store, I will never buy another item from Best Buy again. NEVER!

Big Herb and the mistress stopped in here for phone supplies. It was a good experience. Big man at the door told me to go to the wrong spot to check out but luckily the fella at the counter went ahead and checked me out. He was friendly and informative. Good times were had. I shall return!!!

A typical Best Buy. I love to visit the Best Buy for shopping gadgets and electronics. Today I stopped by for buying an optical cable for my speakers. I got what I was looking for. The staff was nice and helpful. They helped me to find the right product quickly. I recommend the store highly.

We had the best experience with Best Buy!! Thank you so much for your prompt delivery service. The guys were wonderful!! They were in and out, courteous, they did not leave a mess. I am happy!!