Best Buy - Electronics store in Grand Island - 3404 W 13th St Ste 174A, USA

Bought a refrigerator and it was delivered damaged. The manager said no returns or exchanges due to “customer mishandling”. I was on the phone for hours and only got the international telemarketers who couldn’t do anything. They have hands down the worse customer service I have ever seen. Luckily, I don’t have to pay for the refrigerator only thanks to an outside source, but still not the point. They know they have a monopoly in this area and know you can’t really do much if you need help.

Made a specific trip to Best Buy on Christmas Eve day to purchase a specific piece of equipment for the house. We had no choice except Best Buy and it being a holiday - we live 80 miles away. The piece worked for three days then basically "broke" and no longer worked properly. Called the 800# on owners manual, was told to return to the store. Mother Nature hit with multiple snow storms and no travel. Finally was able to return yesterday - still within a 30 day window of purchase. Was told they couldn't return it because all Christmas returns had to be made by Jan 13! Seriously - this wasn't a present/gift it was for our own household and a necessary piece of equipment. Have to send it into the service center to make sure it qualifies for manufacturer warranty before I get any type of refund then it's only store credit - we paid cash for the item! Every time I purchase anything from this store it breaks, doesn't last and I get screwed basically. We basically won't ever be returning - as I said we didn't have a choice this last time. On the bright side the customer service representative I dealt with agreed that policies needed to be changed however the store manager needs a lesson in customer service and common sense

I bought a laptop on sale for $499. A kid bit the screen and broke it. (I didn't buy the extra insurance) but they wanted the full price of the laptop $765.00 to fix the screen. The kid that helped me gave me great service and was very knowledgeable when I bought the laptop. I will never make a big purchase from them again. And they charged me $35 to tell me they wanted more than I paid for the laptop to fix it. I was told it could be$300 and I was ok with that but... Are you kidding me!!

Absolutely disappointing headphones are not even the same model that’s on the box none of the features listed on the box or even available with this model of headphones. I live 90 miles from the nearest Best Buy drove out there thinking I would get something decent. Probably not shopping at Best Buy any more. One other thing I have been charging for hours and they say low battery no charging cord with it not worth my time or aggravation to re-drive 90 miles to return them. My only hope is that someone at Best Buy sees this and offers me a complete refund without having to drive there.

Dec 1st 2023, store is tucked away on the backside of the mall, which seems like it is under some fairly heavy construction, that said, the store itself is really nice, bright, tons of merchandise, I could spend so much money in there it's dangerous. From the inside you would never guess that it shared any of the other parts of the mall under reconstruction. Staff was insightful, polite, and honestly just fun to make small talk with. 5/5 do recommend.

Been here a few times and always get great service. Employees are eager to assist! In there last week & Javier was great. He was not able to help me but he gave it his all.

We ordered a dryer, opted for curbside. They said no more than 10 minutes to bring it out. Waited 20 before we decided to go in and check. 3 employees standing right by front desk having a casual conversation. Continued to ignore us, and continued talking, finally one walks away and a guy greets us. He said " oh ya, we got the order, we're just super swamped in here". Store was basically empty. Oh and the best part... While we're waiting, one of their guys in a GeekSquad van rolls up beside us, has some kind of freak out in the van on his phone, sits there, smokes a cigarette in the van. Just seems pretty poorly managed to me.

Never had such a hard time calling somewhere. Can't get through to the store and only talk to unhelpful people at an 800 #