7011 Camino Arroyo Dr, Gilroy, CA 95020, United States
Geo Location
Lat long (37.004847,-121.551709)
Best Buy - Featured Reviews (1666)
I love Best Buy. Their offers are amazing and their customer service is amazing. They are wonderfully responsive to customers and you have a guarantee when purchasing. My beloved store. I did not hesitate to buy my laptop from them. I have many experiences with them. Phones
Purchased incorrectly accessed tv. Sold as open box excellent when it should have been open box fair at best. I trusted the sales guy when he assured me it was in good condition. It was sold as open box excellent. It came without a box, frame seperating/broken, white pixel dot in the middle of the TV, no stand. I went to the closet Best buy to get a price adjustment and there's nothing they can do or give me the store number so I have to drive over an hour again to speak with someone about a price adjustment because the sales person didn't have any integrity. I will be disputing the charges and cancelling the cc if this isn't handle correctly. This chain is the worst place to deal with. See you soon.
Employees like to stand around and talk to each other or play on their phones. They are willing to help but know nothing. They make it up on the spot, but they are nice.
Bought 2 tvs and salesman was knowledgeable on products and courteous. Would be 5 stars but his knowledge on geek squad and what times I could get were not even a option, had to leave work and lose money for install
Hit and miss with available products but dedicated to customer service and price matching. Great deals if you look.
I bought over $2k in items the guy was ho helped me very polite and convinced me to buy protection plan and membership so that way no questions ask if things break or malfunction they will fix or replace no questions ask. Well 7 days later one item broke, I come in the same polite guy now totally the opposite attitude and said sorry we can fix or return it. Call the manufacturer see what they said. I asked so you knew this was going to be the case and sold me something I didn’t wanted he said sorry is that how it is.. so Dont waste your money.. Dont let them convince you.. I learned my lesson again, I though this times was going to be different.
There was a latina female who helped us and a guy by the name of Javi and these two are great associates that give 100% the best customer service !!
customer service online says its a person but its deadass someone copy and pasting AI that's why they take so long to respond
