Bear Creek Resort - Resort hotel in Big Bear Lake - 40210 Big Bear Blvd, USA

Positive: Cabin was clean, super cute, Staff was friendly. Area was clean and neat, convenient store across the street along with a Mexican restaurant if you wanted to walk. Very close to town, not a far drive. We definitely will go back. Negative: Bed was a lil too soft for my back, but overall was worth the price of the Hotel/cabin Pool was closed, expected to hang out by the pool since it was summer. However, I'm sure there was a good reason. Other than that, No complaints!

We arrived no one was behind the front desk, and the next day no one was there either, completely lacking any hospitality. We had multiple issues with the room, one of which kept my wife up all night. This subsequently ruined our trip and cancel our plans due to lack of sleep. The heater was the loudest pos ever. Worst lodging experience I’ve had ever. Find somewhere else to stay

Positive: Early check in - free parking - location - cabin atmosphere - interior mural - very nice and responsive Negative: 2 out of 4 heaters were not working. One room was very cold. Thin blankets

Easy check in process, the cabin had everything we needed. Location is perfect, close to alpine slide and the village. Nice and quiet area and friendly staff!

This place was amazing! The cabin was cozy cute and very clean. The customer service was also great. I highly recommend staying at this resort!

Angela, Randy and staff were friendly, most accommodating. Cozy cabin with jacuzzi was just right for the price. I would recommend them for anyone wanting a nice getaway.

I am writing to express my extreme disappointment and frustration regarding my recent attempt to book a room at your establishment, Bear Creek Resort. Unfortunately, my experience with your hotel's reservation system and staff has left me deeply concerned about your establishment's compliance with the Fair Housing Act (FHA) when it comes to accommodating individuals with emotional support animals (ESAs).||During my attempt to make a reservation, the person I spoke to informed me that he had no knowledge about ESAs and that your hotel doesn't follow the same rules as it does for service animals. I acknowledged that he was correct in stating that ESA regulations are different from those for service animals, but our conversation abruptly ended there. He made it clear that he had no intention of providing further assistance or clarification. His demeanor was extremely rude, and he did not take the time to listen to my concerns or allow me to explain anything.||This incident has left me with a strong impression that your hotel's staff is not adequately trained or informed about the laws and regulations governing ESAs. This lack of knowledge and the rude behavior I encountered during this interaction have greatly soured my perception of your establishment. ||To be honest, I am now reconsidering staying at your hotel, regardless of whether I am accompanied by my ESA or not. Additionally, it appears that there may be other issues within your establishment, as I have come across negative reviews from other guests.||I urge you to address this matter promptly by providing proper training to your staff regarding ESA accommodations and ensuring that guests are treated with respect and understanding, in line with the requirements of the FHA. This will benefit individuals with ESAs and enhance the overall reputation of Bear Creek Resort.||Thank you for your attention to this issue, and I hope that you will take the necessary steps to improve the experiences of guests with ESAs in the future.|

Positive: The customer service was great so was the location the rooms were 120 but I got a 225 room wasn't worth the extra money Negative: The room was the presidential suite but it was not worth the money at all the room was run down from paint missing and un painted patched and holes in the wall the jacuzzi didn't work properly the toilet broke for a hr when we checked in their was alot