Beach Haus Residences - Hotel in Bal Harbour - 291 Bal Bay Dr, USA

I was very impressed with the cleanliness of the rooms. It was modern and had all the fixtures one could need. Mine didn’t have much natural lighting or a balcony though. And I could have used a spare blanket in the room, as I was cold even with the AC turned off. It was located near the beach and marketed at a very good price point. My only real complaint was the inaccessibility (you can’t reach the desk by phone, there’s an answering service, and good luck if anyone calls you back even within an hour during business hours) and the rudeness of the front desk staff and manager. I found the manager so rude that it tainted my entire stay. As long as you have no need to interact with the front desk then you can have a good time there.

Close to Haulover beach, walking distance. Room was fine. But it can get loud there. One night some alarm went off around midnight. High, piercing, suoer loudsound. We did not know what it was. We could not reach any personnel. We searched for the source and found it came from the elevator! After 3 h and no one checking in things we turned it off. The elevator was a nuisance even without the alarm. Every time someone pushed the elevator button, an extremely loud sound was omitted. We heard it in our room and it kept us awake.a lot. .That the crazy alarm (we reported it the next morning) and people with kids clattering and shouting about in the aile late at night frequently. The problem is that there is no personnel around at night keeping an eye on things

We are staying in the one bedroom deluxe room and this is the only place I want to stay when I come to Miami. The bedroom and living room are huge, very clean and fully equipped. Everything is new and Julian goes above and beyond to make us feel welcome. I also love that there is an Amazon Locker right in the lobby. The location on the tip of Bal Harbour is wonderful, we've been taking the short watch to the beach to see the sunset every day. Definitely recommend, and we'll be coming back.

I arrived on friday and asked on the reception if I could have a late check out, the nice lady working that shift told me if I ask on the day I leave, I should be accommodated with no problem. Moving forward to departure day, I went to the front desk to ask for a later check out since my flight was in the late evening. The man at the desk started to scream at me and yelling to get out that it’s already 12:40 and I was supposed to leave 40 minutes ago. The entire interaction was shocking. I have no other words to describe his reaction other than yelling at me to get out. I understand that later check out could create scheduling conflicts, and I wouldn’t mind if I couldn’t stayed there until the evening, but such conversations should civilized. I just got back from the beach and was wearing swimsuit and a towel, amongst all his incredibly rude screaming I asked if I had at least some time to change and get my stuff or he wants me to walk out of the hotel right this minute, his response was simply: “you have 5 minutes”. If I’m honest, he made me feel unsafe and shocked. Even if I had the best room and food etc, I still wouldn’t come back after such treatment.

Love this place, Will be back again.

Muy buen criterio en el diseño y la decoración. Felicitaciones 🥳🥂