Batteries Plus - Car battery store in Cookeville - 560 S Jefferson Ave Suite #12, USA

Alex at the Crossville store was very helpful and made sure the battery I needed was in stock and ready to go. Plus, while I was there, I was informed I could save more that day with the discount code I already had and since I needed another motorcycle battery anyway, I bought a 2nd one so I'm all set with bike batteries for a while now! HANDY TIP: mark the date and mileage on the battery with a paint pen (or permanent Sharpie) so in the future you don't have to wonder how old it is. This saves a lot of time a few years from now when it's time for a new battery again.

My cell phone stopped sending/receiving calls and my cell phone company couldn't figure it out in over 4 hours of trying. Cell phone company had me factory reset the phone and that didn't work either. Charlie, in Cookeville, knew immediately what the problem was and had me fixed and all my apps reinstalled in less than 15 minutes! Needless to say I highly recommend Batteries Plus for any cell phone needs! Very courteous, highly professional and super nice!

Spoke with Charlie regarding help with my 97 Mercedes key fob. Even though this was something he did not normally work on, he when out of his way to give me assistance. He worked on the problem twice and was unable to full solve my problems. After spending a considerable amount of time work on a solution, he wouldn't allow me to compensate him in any way. I had never been a customer before, but everyone can be assured that with any future battery, phone or other needs, Charlie and Batteries and Bulbs will be my first stop. I would strongly recommend them for all your needs...Clark Jameson

Easy to order online. Very friendly and knowledgeable staff. Swapped my battery out in minutes and I was on my way.

I purchased a duplicate car key a while back. My guess was that it was 6 months ago. I've replaced the battery in the key about 4 times since then. I took the key back and asked if they could test it because it wasn't working well. They tested the key and said the battery was weak. I asked how long a battery should last and a gentleman who was with another customer said about 2 years. I said that this was my 4th battery since June and he said it could be some type of parasitic drain within the key. The gentleman who was helping me was trying to figure out if I had one time or lifetime replacement. I didn't know but I thought they should replace the key. Then he said the replacement was for the battery not the key. I said that if the key was draining the batteries, the key should be replaced. He said there was only a 3 month warranty on the key and I'd had it about 6 months. He had the key apart and tried another battery. The key worked fine with the new battery. He then asked if I wanted to purchase a lifetime battery replacement. It was around $28. I declined and asked how many batteries I could buy for $28 and it was around 4. It was more if he did the replacement. I bought the battery. He took the new battery he installed out of the key. He then took another battery form somewhere and it was in a small ziplock bag with no packaging. He charged me for the battery and left the key in pieces on the counter. I had to install it myself. I know that I did not pay for installation but most of it was already done. Would it have hurt anything for the employee to drop in the battery and snap the key closed? It would have taken another 20 seconds. Have any of you folks heard of customer service? Yes, you stuck to your rules and that's fine but the key was obviously defective from day one because it was using up the battery in about 2 months. Unfortunately it took a couple of batteries before the issue was apparent. The key was faulty from the beginning but it was not discovered until after the 3 month warranty expired. I followed advice from the owner and contacted the store manager. It looks like he has arrived at a solution that it satisfactory. After I visit the store, I will upgrade the review. I went to the store and the manager replaced the faulty key. He is clearly tuned to outstanding customer service. Thanks to these actions by the owner and store manager I will continue to patronize and support this store.

I just had the battery in my phone replaced here. Great price and really fast.

I would 100% not recommend. Went there today for a screen repair. To start off they gave me mismatched part for my phone but i DID approve this BUT They had me sign papers and told me I'd need to sign them when I got my phone back but I explicitly asked if there was anything I needed to do before I left and they sent me on my way. Upon using phone after what should have been a simple screen replacement when using my phone I noticed quickly the system sounds and vibration were not working. I was gonna let this slide because that is minor BUT when I went to plug up my phone to charge it would not charge. So now the charge port is messed up along with BASIC systems settings. Doesn't help at all their customer service was stale as best. No information on what'd they'd be doing and gave extremely unhelpful estimates on how long it would take because I went in at 2pm and they told me it could take hour and half to two hours .after 3 or more hours they finally called and said it was ready but again did not get me to sign post repair paper.i would give this company 0 stars if I could and would give negative stars to all their employees that I interested with today.

Called around multiple places and these were the only ones who said they could fix my S21 Ultra. Ordered the new screen and on the day it arrived they had it fixed within 2 hours. Sky, John, and there was a third guy whose name I did not get, but all three were amazing. Great customer service and an amazing experience from start to finish. Phone is like I just bought it. No indication that it ever had any damage whatsoever. I'd recommend these guys for phone repair in a heart beat. A+ service and experience.