Batteries Plus - Car battery store in Wausau - 225651 Rib Mountain Dr, USA

The customer service was good. My order was ready when I arrived and they had the batteries I needed and couldn't find anywhere else.

I had a recent poor experience with a replacement battery. The store manager was quick to respond to my concern and the courteous staff at the store remedied the issue the next day.

Google maps led me here. I needed a specialty battery, an 18650 lithium. My search was quick and easy. I found what I was after and better yet, they were rechargeable and I got the charger too! The staff was friendly and provided me with useful information. Amazing store

Great Store! Customer service is clearly a priority here!

Had a good price and waranty on the batt I needed

Honestly never going there again bad customer service

I had a broken key fob. (Ford wanted an arm, leg and additional body parts for a replacement and programming, depending on which dealer you talked with.) I found this store via an online search for local replacement. The fob was in stock and the price was much more competitive. I took my fob in. Upon looking at it they thought they might be able to just repair it, and if I was willing to have them try, they were willing to do so. Wow. They could have just as easily sold me a new fob and programming, but instead provided me a solution that saved me money. Now, I realize at some point this repair may fail, but so what? The OEM part failed to begin with, so if I get a week or a month or five years out of this repair I'm still ahead. And when it finally comes time for that new fob, I know exactly who I'm going to. The moral of my lengthy story here is that this specific store just earned a customer for life. They provided a masters level course in how a customer should be treated.

I recently lost my backup car key/fob for my older model car, calling around for price options I tried batteries plus bulbs. The gentleman I spoke to on the phone told me that the replacement fob would be $75 plus $75 more to program it and 20 for the key. I told them I could order the key myself ($5 online) to see if I would save any money, to which I was told that there was a $15 key cutting fee, so whether I let them order it or not it would be $20 regardless. A day or so later I found my lost key and fob, but decided I had better get one more backup because of the experience. Thankfully I looked online at fobs because as it turns out for my year of vehicle you can program them yourself; I ordered a new fob online for $20 before shipping and programmed it myself,it works great and I saved $130 from what batteries plus bulbs was asking. I still needed the key, so I stopped there in person yesterday so that for the $20 I was quoted I could have them order my key but would have to come back once it arrived to have it cut. I paid 22 something with tax on the spot. I get a call an hour later saying that the cashier made a mistake and didn't tell me about the $10 key cutting fee, a fee that in my first phone call I was assured was only if I brought in my own blank. I never told them that I had talked to them a week earlier and gotten a quote, so apparently they misquoted me TWICE and then tried to act like I needed to pay more? It's only $10 but that this place can't get their fee schedule down is at best bad training and at worst legitimately predatory in nature. I found a locksmith who cut my key on the spot for $25, which is what he quoted me. No run around, no games. Shop around folks.