Baskin-Robbins - Ice cream shop in South Pasadena - 432 Fair Oaks Ave, USA

Nice staff but the ice creams are a bit too sweet for my taste It’s also pretty pricey

Excellent customer service with great prices around I’ve seen. The store looked and smelled squeaky clean and the lady working there was very kind and accommodating, would definitely recommend.

The staff there are extremely friendly, they have been exceedingly nice to me every single time I go. Baskin Robbins is my go to ice cream place, with at least 15-20 different flavors and even more combinations. Not only that, but their flavors change, and are also provided as ice cream cakes and pizzas. Yes pizzas. And they definitely made it work. I get all my cakes made from them and each one comes out better than the last

This review is for the store on Fair Oaks in South Pasadena. I experienced what I can only call discrimination as I was denied a purchase. Even after showing me that what I was asking for was available, the associate told me that he has “very good customers” who come in to buy that ice cream so he would not sell it to me. If I could give less than one star I would. I can’t imagine that there’s any excuse that would make it right to deny a paying customer a purchase, but to basically insinuate that I am not one of those “good customers” is nothing less than discrimination. Beware.

I ordered several items and the 2 hand packed “quarts” that I received wasn’t what I asked for in size. One quart was a pint and hand packed and the second was a quart but not hand packed. I was charged hand packed prices for both. Very poor customer service at this Pasadena store. The Monrovia store has exceptional service that the Pasadena staff could learn from.

We visited this location 2 weeks ago on a Saturday. I'm not sure if the lady working that day was the owner or a manager but she absolutely made our day. My neurodivergent son, myself, and my other children stopped by after our soccer games. He has been fixated on the Baskin Robbins logo for a few weeks now. When we arrived, he didn't care about getting ice cream but was super excited to see the big logo in the lobby. As all 4 of my children decided their flavors she patiently listened to him go on and on about the logo. To my surprise she came back and gave him two sheets of baskin robbins tattoos. She absolutely made his day and mine as well. I didn't get her name but thank you so much for your patience and putting a smile on my little guys face!

Newly refurbished inside. Customers are greeted upon entering and thanked when leaving. Clean and inviting inside. Customers are not rushed to decide what flavor out of 31 to chose, but someone is always close by to take you'r order. Look at your receipt because you always have a coupon for the next visit.

Not enough time spent here to give it a 5 star. I can say the are south pasadena is clean but the people coming in and out of that shopping center seem to be always in a rush. Be careful if you have kids the parking lot can be sometimes not safe to walk by due to these snobs that think they own the road other than that this baskin robins is to me is kid friendly and so far great customer service. I'll give them 5 star when I see the portion of the ice-cream to be consistent to what other baskin robins I've been to. I recommend visiting the baskins robins in hasting ranch on foothill blvd that store is one of my best baskin robins to go to they are always friendly and the portion are consistent every time. This is my experience and that's all I have to say.