Baskin-Robbins - Ice cream shop in Lathrop - 15108 S Harlan Rd, USA

Very good portions and all the flavors are fresh and creamy. The service is excellent and the place is very clean. If you want real ice cream, this is the place.

I just went to buy my 3 yr old a cake for his birthday and for some reason my card didn’t work. 2 different customers tried to pay for the cake that had my son’s name already and it didn’t work as well. The workers called their manager “Jordi” and they tried different things and nothing work. After spending almost 30 minutes. They told me they were not able to give the cake. I had no cash so I was not able to buy the cake using cash, but the manager was very rude for punishing me for a problem it was not my fault ! I bought a smaller one. This has been the worse customer experience I have ever seen before.

I went in 25 minutes before closing hoping to get a milkshake but was told they weren’t making anymore milkshakes for the night because they already washed the supplies to make it. I would have understood if it was 5-10 minutes before closing, but even then it was just 1 milkshake. They were too lazy to re-wash dishes so they’d rather turn down business. Really disappointed with the customer service.

I order from on line. I will never do that again! I ordered 2 banana royal and 4 sherbet kids ice creams, and on line they don't let you order extras like an extra scoop or cones on the side, that's fine but when you order a 2 scoop, don't give me scoop and 1/2 don't short me on my ice cream, I ended up with these pitiful excuses for banana royal. Just because your not there they should still be severing you the same as if you were. I'm still paying the same amount right. Never again ordering on line!!

As far as ice cream shop goes, it doesn't get better for a BR. Staff is bright eyed and bushy tailed. Very helpful even to someone who has trouble making up their mind, like me. Inside of this store is clean and cool. Bathroom was well stocked and clean as well. (that's important) Great job guys and gals!!!

Lazy service practice. Made the trip to place a $$$ order, they didn't even bother greeting upon entry and they refused to offer samples for me to make my choices. Blame it on the pandemic... i guess that's the new normal.

Its the Best RB outlet in San Joaquin County. There is this wonder Customer Service name BAYA.... Deserves a raise considering her warm professional approach & going beyond the call of duty to get Customers satisfied. Keep it up. We will come again and again.

This location has the friendliest staff. Always warm and welcoming and up to speed. I love the service from this folks. Been going there for 12 yrs now. Never got a chance to complain about anything.