Barnes & Noble - Book store in Newport Beach - 401 Newport Center Dr Suite A215, USA

Great store with massive selections of books, toys and dvds. Clean and very organized. It also have a coffee restaurant inside

Awesome! Staff was very friendly. They had some pretty good sales here as well, even on the hardcover books. Everything was clean and organized. Not many people here, it was nice and quiet and found all the books my friend and I were looking for and more! Would come here again, for sure.

This morning I visited this Barnes&Noble to kill some time before an appointment and was PROFILED by Erin, the manager, who thought I was trying to steal a book. Based on several past reviews, she not only has a sordid history of treating customers terribly, but she also has a history of unethical and unprofessional behavior towards her employees. I’ll never be returning, and I strongly urge that everyone support their local bookshop instead of supporting this chain, which has let this type of repulsive behavior slide for years. ~Continue reading for my full experience~ This was my first time at this location and at a Barnes & Noble, in general, in a few years, so I was excited to read for a couple hours with a coffee from the cafe. Walking in, I knew which books I was interested in comparing and spent about a minute looking for the first one before finding an employee, asking her where it was. I followed her to one of the tables by the front register where it was located, thanked her, picked it up, and checked the price. Another book I was interested in was there, so I checked that one too. I had to use the restroom, so I leave them both at the table and walk around the upstairs and downstairs in search of one before sitting down to read at the cafe. After not finding one, I decided to walk around the food court, which was right outside. As I stepped out of the store and was a few feet outside, Erin (the manager) follows me out and asks me “Did you need help finding something?” I told her no, and that I was just going to the restroom and coming back. She turns around and goes back into the store without saying anything else. I, personally, think that’s a weird question to ask someone once they’re outside of your store. Considering the history of terrible customer service at this location, I highly doubt her true intention in rushing out of the store behind me was to help me with something. I go back after the restroom and decide to check out the magazines before heading upstairs again. I see and employee and smile as I walked by into one of the magazine aisles. I see Erin walk by and I hear her tell that same employee to stay by the magazines and watch me because she “knows” I’m going to steal something. I brushed it off and thought maybe I was just hearing things, so I continue looking at the magazines and notice the employee walk into an aisle with me and scan a random magazine for no reason. I take a beat and ask her where the graphic novels are, since one of them was on my comparison list, and she directs me upstairs. (This is where it gets bad) About a minute into being in the very small graphic novel section, I see Erin whip around the corner, bob first, and immediately asks me if I found the book I had asked about when I first walked in. She obviously talked to her employees about me. I told her yes, but at this point, I knew she was profiling me, so I asked her if she thought I was stealing during our interaction outside of the store downstairs. She got flustered at the question and asserted that she was just trying to help me find something and that our interaction was inside of the store. I assured her it was outside of the store and that it definitely felt like she thought I stealing. She responded with “that’s what we get paid to do.” I was shocked by this response and her admittance to profiling me without just cause. As she turned around to leave, she asked if I had left the first book up front, and all I had to say was “Yup, where I found it.” Whether her actions were racially motivated or not, she was incredibly rude and made the experience of being there intolerable. I ultimately felt very uncomfortable after the interaction and left without a book, just a bad taste in my mouth. If you’ve gotten this far, thank you taking the time out of your day to read my horrible experience. I strongly urge you to shop at a small business or online instead of supporting this location, which clearly endorses and compensates this type of behavior from management.

I went in looking for a gift for my nephew’s birthday and I had partial title of a book (the series and the number in which it was released even though they aren’t actually numbered) and the person was able to help me. My nephew was also looking for Pokémon cards and so this turned out to be a one stop shop. Everyone was super friendly from the kids section to the cashier. Normally I go in for myself and and have a great time browsing and finding books more my speed and it was nice to be able to pop in and quickly get something I hadn’t looked at in years! I highly recommend checking this location out.

Looking for a good book? The world of books is endless as you enter any bookstore. Any topic you didn’t even know existed, exists here. Yeah I know the library has books too but there is something magical about walking into a bookstore and picking up a new book and flipping through the pages. Maybe even hanging out for a bit and reading to see if you want to take it home. Sometimes you can find a chair and just get lost in your book. So grateful that Barnes and Noble is still around, most have a Starbucks inside - coffee or tea and a good book. 📖 ☕️ 😀The staff is always helpful and the shelves are always organized at this location which is next to the Food Court in Fashion Island. It’s a great place to find nice gifts too!

I love their unique toy selection. My kids love the variety of expensive and older Lego sets too. The attached picture is a sample of their collection of expensive Legos behind the registers.

It was so nice to shop in an actual bookstore. My daughter and I were at Fashion Island and decided to browse through several aisles and we found a few books to purchase. The store was well laid out and clean. The cashier was very friendly.

Of course this is one of my most favorite bookstores. It has pretty much everything you could ask for. And if whatever you want isn't in, the wonderful folks who work there will get it for you. I just love browsing the racks and racks of books, looking for my next great read. It is truly the best way to spend an hour or an entire afternoon.