Baranof Downtown, BW Signature Collection - Hotel in Juneau - 127 N Franklin St, USA

Small old tall hotel, clean but not air conditioned. Two very small elevators. Good location in town. Close to our dinner location at Salt. Staff was adequate. No porter staff. Tasteful lobby decorations. Baggage way station. Have a small space fitness center. Not overly impressed.

The Hotel Baranoff in Juneau, Alaska, left much to be desired, especially considering its high price point. While the location may be convenient, the overall experience was disappointing due to numerous maintenance issues and lackluster amenities.||Pros:|- Convenient location in Juneau||Cons:|- Extremely overpriced for the quality offered|- Numerous maintenance issues throughout the room|- Outdated and worn-out facilities|- Unhelpful staff||Our stay was marred by a series of issues that shouldn't be present in any hotel, let alone one charging premium rates. The room's door handle was broken, requiring excessive force to open. Basic amenities like the shower, toilet, and fitted sheet were all problematic. The shower head and tub diverter leaked, the toilet ran constantly, and the bottom sheet didn't fit the mattress properly.||The room's furnishings and technology were equally disappointing. The TV was comically small for the room size, and the desk lamp provided inadequate light for work. We also encountered issues with the in-shower toiletry dispensers and a malfunctioning nightstand.||Customer service was lacking, with the hotel offering only a meager 30-minute extension for late checkout. This inflexibility, combined with the room's various issues, made for an uncomfortable and overpriced stay.||Overall, the Hotel Baranoff is in dire need of renovations and improved maintenance. Until significant improvements are made, it's hard to justify the high rates for such a subpar experience. Travelers to Juneau would be wise to explore other options or adjust their expectations accordingly if choosing to stay here.

The best part of this hotel is its storied history and prime location in the old downtown section of Juneau. Preserved well and remodelled only once or twice since 1929, the property feels old because it is. WiFi works, but our double-bed (!) room was too small to offer anything but a narrow work desk and 40" TV. The staff (most of them seasonal workers from Bulgaria) we're are more or less helpful, with a good command of English. All in all, our four days and three nights at the Baranof were enjoyable, and the hotel itself a pleasant departure from chain hotel monotony.

Very run-down hotel but centrally located. Bella upgraded my room, but for two days while I was showering, the smoke alarm went off! One night and the following morning, it was steamy hot. One evening, there were broken shards of a cup in the elevator! They told and we-told my travel agent that they had round trip shuttle service and then denied it and refused to compensate me for it. And now; the hotel laundry room door won’t lock while I’m doing my laundry and one of their elevators has been down for a couple of days now. Very unhappy to pay $300/night and receive such poor quality service!

A great way to close out my Alaskan cruise. I really appreciate the front desk. I forgot a bag in my room. The front desk staff called a cab and brought the bag to me at the Juneau airport in plenty of time before my flight! Service above and beyond...thanks!

This hotel was the crappiest hotel we stayed at during 5 1/2 weeks touring Alaska. Outdated, tired, hotel staff who don't care.|Our bathroom sink was plugged. Sorry maintenance not here until morning.|No hot water in shower and pathetic water flow. Sorry maintenance not here yet. Manager not here yet either. At $450/night I expected better. We had better service and a hot shower at a truckstop in Coldfoot.|Don't stay here

Very disappointed w/Baranof Downtown Juneau. Definitely an ancient, dilapidated building that needs to be knocked down & rebuilt. Nice of them to upgrade my room, but it still had numerous problems—smoke alarm went off 2X, it became super stuffy and hot once, the toilet leaked once. And now, the guest laundry room door won’t close! I wish they had told the truth and stuck w/it about the hotel airport shuttle.

Can’t beat the location. Every time I’ve stayed here the ravens have woken me up around sunrise. This is to say it’s a very quiet area, when bird sounds are the prominent sound. Some of the interior spaces look a bit tired, dim lighting and old carpets. Rooms are well appointed and comfortable. Photos here from a room on the 8th floor which allowed for good views of the city and nearby mountain covered in forest. Attached restaurant (Cafe 127) serves good food and there’s also a bar. Friendly staff. I enjoy coming here as a start for an adventure in Southeast Alaska.