Banana Republic Factory Store - Clothing store in Texas City - 5885 Gulf Fwy Suite 801, USA

I bought a pair of shorts. The seam ripped within a few minutes of putting them on. The store would not accept a return for defective shorts, even with the receipt.

The dress shirt selection is pretty good here.

I was hesitant to even go in because the store just reeks "expensive" and "snooty". I was more than pleasantly surprised that the merchandise was reasonably priced and I didn't get the stare I have gotten before at other stores. An employee and I worked out a mislabeled sweater (large or medium), which I did purchase. Thank you for being a pleasant place to shop.

Very welcoming team and great customer service! Raquel really went out of our way and called 2 other stores to find the exact shirt we wanted.

My family and I just returned from a cruise and I wanted to return items I did not use. I misplaced my card and receipt, MOD said there was no way to look up transactions manually or look up my card number in the system. So I agreed to do a store credit via a no receipt return. I provided my DL and was declined per the store associate for having too many fraudulent no receipt returns not true at all BTW. The MOD just remained in the Backoffice with no concern for me or my situation. I ordered a new Credit card was told I could go to 2 locations in Dallas to possibly complete my return. I called the location in Grand Prairie, spoke with a manager who said she was sorry and could take care of my return today. I setup an appointment to do so Thursday mid day. To top it off I requested the GM and DM info and the MOD wrote down the GMs email reluctantly on a piece of receipt paper. She had to go back to her favorite location to retrieve the DMs info. Instead of returning she called over the phone and gave the info to the store associate. My experience was just terrible for absolutely no reason.

Wrong prices, tag shows lower price but rings up higher, sign says 50% off but the cashier says sorry we forgot to change the sign, that promotion ended yesterday. At the end the cashier goes sorry even if the tag shows lower price i will still have to charge you the higher price which shows in the system.

Love their clothes, always good quality...a little pricey sometimes but you get good quality..

I love this store. Great collection of clothes and accessories all year round. Employees are friendly and helpful. It is one of my favorite. Face mask is required, and social distancing is enforced.