avid hotel Oklahoma City - Yukon, an IHG Hotel - Hotel in Yukon - 1609 West End Pointe Dr, USA

Very comfortable bed. Love the layout. Used space to the fullest. Awesome shower..loved the step in and no tub!!! Everything was clean and perfect! Will use again and will recommend to all. Check in and check out was easy and wonderful. Breakfast was great. Only one thing I would have liked would be in room coffee...but love your coffee station in lobby.

The two most important things to me when rating a hotel are cleanliness and bed quality. In my opinion, the beds at this property are excellent. Bed preferences vary from person to person but cleanliness is not nearly as subjective. This property is always clean. From the lobby all the way to each room. This is not based on staying one or two nights. I have probably stayed in this hotel 50 to 60 nights in the past year alone. I have never once had a room (and I have stayed in quite a few of them) that was anything less than spotless. I highly recommend this hotel.

Positive: Great breakfast options. Good coffee 24 hrs!! Nice bathrooms Negative: beds too high. No microwave or coffee pot in room. Not everyone wants to get dressed for coffee or heat up possible left overs.

This may be the single worse customer service experience at ANY hotel.|On Sept 19 in the morning hours I stopped by the front desk and requested a late 2 pm check out for my Diamond Elite status. The representative stated there is $25 fee for check out between 1 and 2 pm. I understand late check out may depend on availability but she did not state it was not available but that there would be a fee. I had never heard of such a fee; I have stayed here a million times before (not literally) and having gotten late check out and was never asked for such a fee hence I was surprised. I stated I’m a Diamond member and have gotten late check out here before almost all the time (which I get almost always at any IHG property) I asked she contact her manager.||With reluctance and in a gruff manner she agreed. She should’ve called and let me know what the manager said- that is customer service but I heard nothing. Hence, after some time I stopped by again to see what happened and GRUFFLY, IMPOLITELY she nodded the manager agreed for late check out (no eye contact, no finesse). ||After that, through the morning, she continued to interact in a gruff and rude manner -such that I was uncomfortable. ||The point here is not the disagreement but the UNCORDIAL manner in handling it. I had the same discussion with the GM the other day and it was extremely cordial and he exhibited excellent customer service, as it should be. But he’s not there all the time. ||This used to make be one of my preferred properties in the Oklahoma City area. Now it will be last preferred. For example, I had multiple stays week of Sept 26; the rate at this Avid was the lowest but there were multiple choices at the same rate. Normally I would have chosen this but now I will not. I have no desire to feel uncomfortable at a hotel. ||No one should have such an experience let alone a Diamond member -we expect exceptional, we've chosen to give our business to IHG among many other choices. After this nasty experience, I’ve had refreshingly pleasant experiences at another Avid in the city, Holiday Inn Express in Bethany and in Quail Springs where people go above and beyond in customer service. That makes such an experience especially disconcerting. ||I’m not in the habit of writing reviews; in fact, as I recall this is only the second review I’ve ever written in my 30+ years of travel experience. But felt compelled. ||Unfortunately, a customer not choosing any property, when not fully sold out, only affects the ownership. 

Picked this place before i realized...I've stayed in these hotels once before and it was a miserable experience. I wasn't into the "future " angle bc I like the old ways the hotels worked. An ACTUAL preparation of breakfast without prepackaged food and a real coffee maker that you control yourself IN YOUR ROOM and REAL shower heads that have pressure and more importantly are spraying hot 🔥 water over warm. It wasn't AS miserable this time bc I knew what to expect maybe.

Easy check in. Great beds. Clean and a great staff. It was a Thanksgiving and limited staff but you couldn’t tell. Would recommend for business or leisure. It was a grest price and well worth it

Everything you want is near here it seems. Lots of nearby dinning too. Rooms are clean and new, we had two rooms, both very clean. Microwave near lobby not in rooms. Bean to cup coffee,(gooood) and creamer dispensers. Personally witnessed the entire lobby and patio seating sanitized.

I booked a room on booking, when I came to check in, the receptionist was completely rude to me, she put her feet on the table and did not want to receive guests even though I greeted her, the manager can check the camera at 4:30-5pm dec 26, I was very patient to check in but she talked loudly and looked down on me because I wasn't fluent in English. The first time I went to meet an employee who did such a bad job, I was extremely disappointed. Hope , I hope the manager should check again !