Avalon West Plano - Apartment rental agency in Carrollton - 4216 Sloane St, USA

Don’t move here just don’t. They have no control of property. Office is non responsive to emails and complaints. The property does not match the photos; upkeep is meh. Crime, multiple car break ins, golf cart thefts, failure to keep property safe. I haven’t had problems but I know people that have had rat problems; cons of close restaurants . An occasional homeless squatter in temp controlled buildings. Which is sad because they need a warm enclosure. However, if any are mentally ill could definitely cause harm to residents. There was an active shooter shooting off balcony for days in to areas where residents walk and office gave no warning to residents. There was an ongoing investigation but could have blocked area for maintenance or other preventative (previous mgmt). They can’t handle the basics like keeping dog bag portals empty and supplied with bags. It’s declining by the day. Looking in to shortening or rescinding renewal. Just abort/abandon the structure, find somewhere else in price range. Also, can confirm other reviews of mold quickly forming on faucet finishes despite cleaning. And foundation cracks. My sink bottomed out twice as well. Glad a pipe didn’t bust and flood my personal property. I’ll add more photos later. Actual dog park versus Instagram dog park.

Great tour experience. I liked that I was able to go see the exact unit! The pool is gorgeous, basketball court could be updated. Sidney was so helpful and sweet and really worked with our moving schedule. Unfortunately the location was too far from my work but I would have definitely leased here if it wasn’t for that!

Unfortunately, this is the second time my package has been stolen from the mail room within just a month of moving in for the second time. It’s upsetting to be paying almost 2k in rent and living in an apartment where the gate to enter is constantly broken and packages are stolen from the mail room. Additionally, the photos I’ve included below show not only stolen packages but also instances of packages being opened, further illustrating the security concerns. For being a ‘luxury apartment,’ you should do better by adding cameras to the mailroom to prevent such incidents in the future.

Sloane Street was a dream complex to live in and work with if I needed anything. Avalon took over and it’s been nothing but a nightmare. There’s ZERO communication and the consistency is horrific. I’ve been given ten different phone numbers to reach the office and all disconnect you or it’s “an inactive number”. My lease was up 12/22 and they changed my locks on the 17th with items remaining in the apartment. The recommend using their app because it’s the “fastest form of communication” and yet, I’ve submitted requests and they’re never checked unless it’s by maintenance, which is the only l group from the staff here that is responsive. Save your money and find a place that is consistent and convenient.

They left the fire alarm for the entire building on for over 5 hours today to “conduct tests” and my elderly dog had a heart attack and died because of it while I was at work. The old owners of the apartment were constantly coming into every unit for random tests and it seems the new ones are no different. Leaving the alarm on for 5 hours is inexcusable, especially for people that work from home. Additionally, the walls seem to be made of cardboard and you can hear every conversation from the floors adjacent to you and your neighbors next to you. You might get lucky and have quiet neighbors but you are rolling the dice on that one. I have had 5 packages stolen from the mail room, I have been ordering my packages to a P.O. Box for months now to avoid it. You CANNOT order anything without an Amazon locker or P.O. Box, do not even try. Roaches aren’t a big issue, I have seen a few but there aren’t infestations. I have heard from neighbors that they got bedbugs from adjacent apartments, lots of nasty people living here somehow. Apartments look nice on first view but once you move in you will start to notice glaring flaws and cover ups. The only redeeming factor here is the maintenance team. Every issue I have had has been quickly resolved. Though advertised as “luxury apartments” with the price point to suggest they are, it is really a facade to trick uninformed renters. Recommend looking elsewhere and checking reviews to see if others have had a better experience, I will be leaving at the end of my lease. The “fire alarm test” today was the nail in the coffin.

Property has declined after new management took over. They have no control of the property. I no longer consider this property safe to call home. I would NOT recommend moving here. My biggest complaint is the after hours noise and lack of security. The clubroom is constantly being vandalized by a group of teens who party all night between 10PM - 5AM. The access doors have been broken for months which is giving the teens easy access to the property. Many residents including myself have reported this safety concern and management has yet to do anything. This is so disturbing I have not had a peaceful night of sleep. Another complaint is that packages from the mailroom have been stolen. There are no cameras in the mailroom or around the building. I really hope this helps the next person who is looking and thinking to move here to make the right decision.

Sigh… I’ve had a rather difficult apartment hunting experience and this place didn’t make it any better. On the outside and from the leasing office, The property is nice and huge. Lots of options. But I was extremely caught off guard by the self guided tour of the property and vacant units. They gave me a map and a key fob to get into the vacant units and expected me to figure the 5 buildings out by myself in 30 degree weather without the leasing agent really telling me any info about the property. Just an info sheet detailing the amenities and which units I would be looking at. Outside of that being a not so good business practice, if I were a resident here it would be a safety concern for me to know that the leasing office is letting anyone with an ID into supposedly secure areas where the residents live without the leasing office’s supervision and guidance. I never made it to actually see the unit because … it’s 30 degrees and figuring that huge complex out by myself was not the experience I was expecting or had the time for. The units are probably really nice but they should reevaluate the way they handle potential residents.

Do not move here. Charge for valet trash haven’t picked up recycling now week 2. Pathetic lack of security. Someone stole our baby’s car from FRONT OF THE DOOR. Who the hell steals a baby car. Front doors always left open. Garage door always left open. Lot of shady visitors