AVADirect Custom Computers - Computer store in Twinsburg - 2045 Midway Dr, USA

Ordered a 12+k computer from ava direct and am very happy with my purchase despite some flaws in the expieriance. If partial stars I would grade a realistic 4.7. Pros: - even with any hiccups you won't regret your order at all. - amazing custom work. My computer is fantastic even if there are a few things I'm unhappy about expieriance wise. - one of the only custom builders to openly offer eatx motherboards. - the hydrodipping is gorgeous. - the PC runs super quiet and so far temperatures have been phenomenal. My prior jet engine I placed on a different desk is indeed green with envy. - the parts/brand hey use for custom cooling is not only aesthetically Top notch, but also a billiontimes better than many other options ive seen. The graphics card cooler ive onlyseen offered with them despite superior capabilities. - packaging for shipping is phenomenal. I like that they use fedex for freight shipping vs a third party that sometimes makes it a challenge to actually get your orders. - sales team is responsive to status inquiries during creation which eased my concerns along by taking a chance with their company for an expensive purchase. Sales team is very polite and cordial. - if a part isn't listed you can get it ordered - most options of any online computer builder. With additional availability if you don't mind waiting for it to be ordered. Cons: - process online lists phone call to ensure that to go over specs questions, concerns, preferences, and to go over parts. My call pretty much just said thanks for order. - online builder lacks details and other options from their site. - wish the builder offered more personalization options without reliance on sales team for ordering and that it was configured to add slots available for certain cases and cards. - computer came packaged with the lights controller and case lighting un-installed. charged me extra to get additional required parts. I don't know how to install it around the liquid cooling because my hands are to big, and now they don't get cable management w/o undoing prior management. - ordered an additional monitor for inside the case not realizing the mb came with one. They also sent this to me in a box with no clue how to install it. So more wasted money. - sales team to my understanding is instructed not to help make a choice when a customer is struggling to make the right one due to lack of knowledge. I was trying to find a case that would allow my hydrodipping dream, without sacrifice of cooling capabilities. But u have a knowledge gap to make an informed decision. They were unable to help provide feedback. - I ordered purple coolant and received clear coolant. - my boxes that came with my computer are full of unlabeled parts that I have no clue what they are. No clue what's spare and what's important. - it was a bummer they didn't have access to custom cables for newer graphics cards. Originally I had wanted to lian li rgb cables, but they don't stock the newer versions. So I settled on custom cables in a color. They were unable to get one for the graphics card. -software was not preinstalled - website advertises that you can request alt colored fittings for custom hardline cooling. I had wanted goldy/bronze. Despite same brand and size online, they were unable to order alternative colors than the standard black. All in all I'm extremely happy to have ordered with them. I know I included a lot of cons, but I wanted to share a detailed review that wasn't negative for things out of their control and wasn't so generically positive that it seems like it could be written by a bot. One of my hesitations for ordering were the sparse reviews on sites that cannot be edited by owner and reviews were super mixed over ridiculous things. (Like a manufacturers defect that they replaced, the shipper beating up their order ect. ) my finished product is much better than my original PC. No regrets. :) Update: post receipt service is good so far. They sent me purple dye and the tools to access the pump.

After a lot of research and looking, these guys had the most variety and was the most cost effective. My pc is beautiful and came very quickly! Only issue I had was software related, ( Razer software sucks but i got the game pac as a gift, AMD and Nvidia conflicting but easy fix, ). I plan on buying any gaming pc from them. You can tell they put a lot of love into it and even give you the spare parts, which I've found to be rare! They called me to make sure I had no questions and requested feedback which I genuinely appreciate.

I purchased a custom desktop from AvADirect and I'm very happy with it. PROs: - Great customer service. The gentlemen I talked to knew all about the different components I was interested in and answered all my questions. - Variety of components is extensive. They had everything I wanted. - One of the few, if not only, online companies to still offer Windows 10. - Delivery was in 2 weeks, which was better than expected. - Packing of computer was excellent, with foam inside case, and plastic air wrap all around inner box. - Prices are reasonable. CONs: - The case included RGB fans, however there was no software installed to control the lights. I had to spend hours online for a solution. - Bluetooth did not work out of the box. This left me wondering if there was a hardware/software issue. Once again, after searching online for hours, I found the solution ... the correct driver needed to be installed. As stated, I'm happy with my purchase. If AvADirect could correct these few software installation issues, the experience would be perfect.

Order Number: AVA-636829 Order Date: 7/25/2023 Ordering from AVADirect was an amazing experience. Not only are they the most flexible and customizable PC Builder I've found, but they are willing to work with you to add any parts that you might not find on their website if you desire it. The build quality is the best I've ever had from years of ordering PCs across different builders. Normally when I order PCs they come with incorrect RGB headers, USBs might not be set up properly, etc. None of this from AVADirect, they communicated with me constantly, provided updates on the order and offered suggestions and alternatives I could swap to adjust shipping time. The PC arrived perfectly and is constructed at the highest quality I've ever received. I've recommended AVA to my friends and will be using them for every upgrade going forward.

Bought a custom NR200 build. From order to delivery took less than 2 weeks. Worked out of the box without any hiccups. Nice cable management and everything. These guys rock!

I want to thank everyone at AVADirect. The service and build quality exceeded my expectations. As a building enthusiast I was hesitant to go through any group to have a computer built for me. I was unable to acquire the parts I wanted for my build and upgrade due to the most difficult and unusual market I have ever seen. AVADirect came highly recommended from a friend I trust and AVADirect never let me down! Every time I called, I was given dedicated and honest service, the pricing is fair and the build was beyond all my expectations. The technician completed the build with enthusiast level detail. There were some minor issues with the Corsair fan controller but that was most likely due to vibration of the shipping loosening some of the cables. I was up and running with the system with only a few corrections within 15-20 minutes! The packaging for shipping provided more than enough protection to ensure a safe delivery of the computer. I will have a difficult time choosing whether to build myself or just order again from AVADirect for my future systems and upgrades! Thank you AVADirect for a wonderful purchase and experience!

Have ordered 2 computers off of them and both times have been a good experience. Shout out to Austin who helped during the process💯

Tried to buy an enterprise SSD online (~$800). They immediately charged my card. Next two days we went back and forth as to why they needed to charge $220 more for the drive. Every reason they gave I was able to immediately discredit. Very scummy and disingenuous business. Edit: They finally agreed to sell me the drive for the original price. I was actually so frustrated with the experience I read their terms of sale to see if they're allowed to cancel and odde that has already been paid for as not all companies do (e.g. Amazon doesn't which is why they charge you at the time of shipment). The price wasn't egregiously below MSRP to be a mistake, so I am disappointed with the experience, but I am happy I got what I wanted at the price what I wanted.