ATE Service LLC - Appliance repair service in Revere - 81 Beachland Ave, USA

Choosing this repair center for my freezer repair needs was the right decision. Their technician meticulously inspected the freezer, identified the root cause of the problem, and provided a clear explanation of the repair process. They replaced the faulty component with precision, conducted thorough testing, and even provided maintenance tips to prolong the lifespan of the appliance. Highly recommend.

I give them 1 star for showing up on time. When the technician called and realized it was a washing machine leaking underneath, his whole tone changes. Implied it took "two men " to pull the machine out. He did show up. Ran a few cycles and implied I called for no reason. "Next time you call Whirlpool, makes sure it is leaking because I don't get paid for this" I showed him the pile of wet towel from the leak. He left with no resolution.Of course the machine was still leaking. I called a well known appliance company in Malden.. the technician stayed with the washer until he found the leak, fixed the leak. I would not use this company again.

Edison was fantastic! Easy to work with and made working together a pleasure.

Please read the follow up note from today - 11/29/22 at the end of this review ** I am only giving this review one star as there is no option for zero stars. I am surprised to see so many good reviews as my experience with them was awful! It took one month for the guy to come to exchange the part which actually did not completely resolved the problem. After that he showed up once and then kept promising to replace another part.. he kept promising for another 2 months. He kept saying he has the part in his truck however I need to wait until he 'll be around my area. I was patiently waiting to have my washer repaired, however 3 months later it's still broken, he kept promising each week on the phone then stopped answering my calls, he basically lied and did not come. I am here to add to this review as I could not respond to their response to my review. I just cannot believe they deny that they even dealt with me. I couldn't reach Edison after he promised and promised and did not show up but he called within 5 minutes after I posted this review. Edison said he is the owner of the company so I am not sure why should I email with them now. I should probably file a customer complaint as this is quite concerning and unprofessional. My washer was under warranty with Whirpool who hired them and they were not able to fix my washer for 3 months, lied to me, even told me that Whirpool didn't pay them, now they try to deny it. Serial job number SWPQ83026707-1 * appointment to be repaired on August 16, 2022 FYI - 11/29/22 Whirpool company sent us another service company to repair my washer. What ATE couldn't resolve for three months, these guys came, identified the issue and fixed it right away - the same day. I can finally use my washer. I wrote this review hoping this would never happen to another customer.

AMAZING service. Filled out their online form late on a Thursday about fixing our fridge, they called on Friday and set up a Monday visit, checked out my fridge in only 10-15 minutes, went and picked up the part and was back within half an hour, and fixed my fridge within another 10 or 15 minutes! HIGHLY recommended, and reasonable prices/costs! Thanks so much for great service! I will call you guys first any time I need anything done to see if you can help!

Excellent & very experienced work from an extremely pleasant and helpful technician. Edison has been here before and serviced my Sub-zero refrigerator. He is always very pleasant and knows exactly what needs to be done!

We could not find anyone to repair our induction stove until we called ATE Service. They sent someone out within a couple of days, ordered the part needed, and had our stove fixed all within a week! Edison was very friendly and knowledgeable, and took all the proper PPE precautions when he came into our house. Highly recommended!!

Edison was great and promptly fixed my Frigidaire refrigerator cooling and water issue. He diagnosed the issue quickly, carefully explained the problem and how to prevent it. Would highly recommend.