AT&T Store - Cell phone store in San Bruno - 1206 El Camino Real, USA

Came in to buy a couple chargers. When I’m there found out that the charger I’m looking for they don’t carry. Went thru some possibilities with the sales person. Very helpful through the confusion and patient. Got home looked in the bag and still forgot something that I thought I purchased. Overall still a good experience.

Store: 1206 El Camino, San Bruno, CA 94066 The absolute worst customer service experience at this San Bruno location. A complete train wreck of a store! Poorly managed, ZERO service, horrible attitudes (store manager, 2 male staff members), did not put any customers as priority this morning. I when into this location today with all three of my small children was told we would wait 15 minutes which turned into 45 minutes +. I had no idea the lady checking everyone in was the store manager. Well, to start off absolutely no one was being helped (zero staff presence on the sales floor) customers were getting impatient as was I since all the employees were in the back stockroom. I when in for what should have been a quick exchange from a damaged item that could have easily been replaced but was not (store manager Veronica decided not to swap the defective cord). Long story short I was completely taken aback by her lack of willingness to do the right thing for the customer, arguing with me after my children and I waited much longer then she had quoted us and her complete disregard and lack of empathy. She should really reconsider how she addresses ALL customers and how she trains her staff members. They are a direct representation of her actions and service. Foster City customer that just so happened to go into the wrong AT&T store.

I've never left a negative review before, but was incredibly frustrated with my experience today. I came in, was told to put my name in the queue and the wait would be an hour. Okay fine. I ran some errands and came back in an hour... only to wait another 75 minutes. At one point one employee acknowledged he had seen me waiting for a while and would help me in a few minutes...but he disappeared in a back room for 10-15 minutes, came out in street clothes and clocked out for the day. From 4:45pm (when I returned after an hour) to 6pm, I moved from 7th to 3rd in the queue...I don't know how this can happen when there appeared to be 4 employees on the floor. I arrived at 3:45pm, finally left at 6pm, and because I had another commitment at this time, I had to leave without even getting what I needed - I just wanted to buy a new sim card. It was a frustrating experience.

Stephanie is super awesome! She’s patience’s and knowledgeable! She’s able to help me with my very last minutes request and not rushing me at all holding her closing, I’m very happy with the service I received here!

Don’t go to this store. I should have read this reviews before i went inside. There are lots of workers but they don’t help . They’re either on break or just lazy. I waited for an hour and just left. Terrible service. They should fire these people that work here. They’re all on break now with only 1 person helping customers. There are 4 of us waiting and their workers are going in and out the back.

Customer service was not good. I asked if I needed to schedule an appointment. I was told that there was one person in the stroe and I should just come in. When I got there, I was 4th on the waitlist. There were folks with name tags just sitting around. The person that was working had finished with a customer went into the back room and didn't return. One customer representative came in from a break, walked into the back room and never returned. I waited 15 minutes for someone to come back out and no one did I was hoping to resolve a phone issue and to purchase a new one.

Two representatives helped me to solve my problem. They are also very nice and kind of service.!

Kevin at the SSF store was excellent. He helped us and told us about other AT&T products without being overly aggressive which we experienced in the past. I think AT&T is just another greedy corporation, one of many that takes advantage of hard working people.