Stay connected with AT&T in Hilo. We offer phones, tablets, smartwatches, and connected devices from all of your favorite brands. We also offer wireless data plans in Hilo for every need. Enjoy the flexibility of an Hilo prepaid phone plan with no annual contract and no credit check. Find the right data plan for all your text and data by choosing one of our popular unlimited data plans. Get a new device and use our nationwide AT&T 5G service, which comes with all of our unlimited data plans for no extra cost.
Our experience with AT&T in Hilo was awesome. Karen greeted us with a smile and she gave us the best customer service she could have given to anyone. She went above and beyond for my daughter and I.
The representative was very professional & friendly. May-Rhona found us ways to save and presented options to help protect our purchases. I was extremely satisfied with the excellent customer service we received. Definitely going back to upgrade another phone.
I needed assistance in setting up a prepaid cell service with ATT, and Sales Consultant Ms Danielle Himmelsbach was extremely helpful, courteous and kind in helping me. She is the type of person that customer dealing with any major corporation want to do business with. Ms Himmelsbach should be promoted to a higher level so her ATT experience can increase the market value of ATT that will benefit everyone. Thank you in advance, CP Kapono
My att phone account was hacked and after two weeks of trying to figure it out why my phone was shut off i finally found out it was not working because it was hacked by a scammer with a fraudulent credit charge on my already-paid-up account. Why did att allow that to happen and didnʻt notify me of why my acct was off until on accident the call-center lady let it slip? So i went into this store for help.
The young local man who works at this store (with longer hair) was extremely rude to me when i was asking about moving my number to a new acct and literally yelled at me “you just came in here to ruin my day” which i did not, i just wanted to keep my number, and not be yelled at by customer service rep. - I had reason to be frustrated after two weeks of no phone and no answers.. he did not.
Anyway att lost a 20+year customer that day.
My old phone fell apart and I needed a new phone. Am a current ATT customer, and ATT had the phone I wanted at a good price. Customer svc was excellent.
During my stay in Hawaii I needed WLAN and had a second german phone with me, that I couldn't get to work. Mayrhona from the AT&T store in Hilo served me extremely well and helped me a lot, even with the settings in my cell phone. After that everything worked perfectly. Thanks again, Mayrhona, for such good service!!!
May-Rhonda is the absolute BEST customer service agent. She goes above and beyond to help her customers! I just came in to get help for my AT&T app and she totally helped me figure it out AND I got a new phone and better plan! Love her!!
Danielle and Alisha have been so helpful and supportive throughout the years I’ve been a customer with ATT since 2007. 15 stars to them and the team at the Downtown Hilo Store on Kilauea Avenue, Big Island. I appreciate their time, effort, and patience! They da best!!! Corporate, if you’re seeing this, please give them raises!
