AT&T Store - Cell phone store in Frankfort - 305 Leonardwood Dr #4, USA

It's AT&T. Can't talk to a human on the phone. Just bought a new phone less then 2 months ago, and back of the phone cracked and I have Protect Insurance on it and I'm told I have to pay $200.00 for a replacement??

Be very careful when trading in your phone and getting a new one don't believed by what the the staff tells you, they say one thing and do something else I was under the understanding that I was getting a new phone with the trade in on my new phone which was brand new and was Advised that if I trade plans that my phone would be free not until I got my bill did I know that I am back to making payments on another phone. Not happy. I advised that I would like to get my old phone back so I wouldn't have to make payments,w as told impossible. Would like to go back to my old plan

Taj at the Frankfort ATT retail store was very professional and very attentive to my needs and concerns. She was a very active listener and very patient with me as I upgraded my phone. Her customer service was great and the best I’ve seen in a long time.

Great customer service, very knowledgeable rep. and very friendly. Very fast service.

Manager Alisa is very welcoming and helpful. Bryce also helped us out and did a great job!

Traded phone in, employee credited wrong account for the phone we traded in. 3 1/2 months later still trying to get it corrected. Manager assured me a week ago that she was taking care of it. Still not done. All they have to do is go in and correct the invoice with the correct phone number. Manager is either not there or not available when I call or go in.

Not helpful at all. Refused to download from a new phone to another phone. No one else in the store but without insurance would not that the time to transfer. Send me to Lexington, Ky. To Apple store. Which were very helpful.

Josh, the store manager, is amazing! Great to work with. He was super sweet and willing to work with you on understanding any questions you may have. I would go back to Josh in heartbeat!!! The other gentlemen (skinny, brown hair, and ugly taste in shoes) who works here (he was there December 07, 2022 and December 09, 2022) is nasty and not friendly in any way I personally would avoid him. I know i am not a big technical savvy person, but he treated me like I was stupid. That is not appropriate. And while sitting here on (12/09/2022) he talked down to other consumers. I am not fan. It is worth the wait to deal with Josh.