AT&T Store - Cell phone store in Hibbing - 4045 9th Ave W, USA

Being in sales myself I have to say I was very disaapointed by my experience at this store. The young man that helped me didn't seem to care I was even in the store and had to ask me the same questions over and over just to get the sale done. I'd include his name but was never given it. I asked for the green colored phone then for him to walk to the back and grab whatever they had and was annoyed when I told him again that I wanted the green color, it was like he wasnt listening to what I was saying at all. Never told me the information I had gotten by a very nice gal on the phone the day before about my bill going up and told me about the fast delivery which was free. Nice plus. I would advise on if maybe he was new or just lacked training to maybe touch base in the Hibbing, MN location. Never had such a bad experience with a sales person before considering im sure theres some type of commission being made. My partner was also looking for a phone with me at the same time but because of my experience chose not to buy..

Dan is the absolute man; hilarious, honest, amazing customer service. Incredibly knowledgeable, it was a real treat for us to have him to help us. If I could give 6 stars on a 5 star review I would.

Dan was the employee that helped today, and he was super great! Extremely helpful, super kind, and made the process of trading in phones super easy!

Everyone was so helpful and friendly. Answered all my questions and helped my transfer phones quickly. Thanks AT&T

Jerald helped me move multiple lines from my dad's account , made the process super helpful

Very unprofessional And rude all for me not having my ID. I traveled out of my way to get there. I did have a picture of my photo ID and my pass code for my account and that wasn't good enough, very frustrating Would not shop here again and would not recommend it to others!! I mean, what is the point of a pass code if you can't use it at the store for cases like this!! I'm getting very fed up with att and am strongly thinking about switching companies now!!

Jerald was incredibly helpful and charming and helped set up my new service incredibly easily

I got prompt service with all my questions answered. Very polite and patient salesperson.