Atan Service - Repair service in City of Industry - 727 Phillips Dr, USA

Was informed by asus to package a display up for return/repairs, arrived damaged, and took weeks for fedex to resolve. Afterwards, this facility repaired the monitor and sent it back in the SAME FAILED PACKAGING that it arrived in. Thanks ASUS and Atan Service.

Terrible experience with an Asus repair out of this facility. After a year of use, the monitor stopped working. The screen only displays a bright white light and produces a burning smell. After sending this in for an RMA, ASUS refuses to cover the problem under warranty because there's a superficial scratch on the screen. Furthermore, the item was shipped back from this facility without my consent. If you're looking for a good value this is not the brand for you. The product will fail and you're left with the bill.

My monitor was sent here through Asus repair service, twice, for the same issue. They were incapable of properly testing and servicing my monitor. Had to write detailed instructions on how to test the monitor, like how to enable Gysnc/Freesync properly and run at the correct resolution, which is not what an end user should need to do. Along with that, you shouldn't be servicing monitors that you don't have the hardware to fully test. Once I got them to have everything turned on correctly, the computer they were using to test my monitor was only able to run at 50-60hz and my monitor is meant to run at 165hz! So now I'm stuck with a monitor that flickers when one of it's top gaming features is turned on and this whole process has taken so long I'm outside of my return window.

Atan Gtech repairs monitors, WiFi extenders, televisions, sound bars and many other home appliances. Their refurbished products look nice and clean, and work like they are new. The replacement parts this repair facility uses are also of the highest quality possible.

Had a job there