Ashley Store + Outlet - Furniture store in Jeffersontown - 11521 Bluegrass Pkwy, USA

Excellent experience. I went back a couple of times to check on the set I had in mind before finally being able to bring my husband. We got the bedroom set, mattresses, and a mechanical base. It was so helpful to be able to buy them all in one place, knowing it would all fit together. Excellent service by Michelle throughout the entire process.

Jay was able to get my order placed quickly and was extremely helpful & polite. On the business side, two things I didn't like was the fact that the "online" prices are different then the store and they outsource delivery. The delivery guys spoke broken english which made the actual delivery awkward and uncomfortable. Overall a decent experience, but I don't think I'll be returning for my next furniture purchase.

Salesman and manager were good to work with when purchasing but they and customer service were unprofessional after that. We received an adjustable base that didn't work correctly and was never taken care of on their end....dates promised, phone calls not returned, etc until we finally had to get with the manufacturer to hopefully get taken care of soon.

If you're going to shop here please make sure to ask for Sherri Dorsey! She is simply amazing! Very knowledgeable and kind. Doesn't hassel you and gives you all the information you need to make the best buying decision for you and your family. Her customer service is next level. You don't regret it!

Heather was a great salesperson. Very helpful and just right amount of help. We did find a chair that was better suited for our needs, but I would not hesitate to shop Ashley and ask for Heather.

Jay was super helpful, and the furniture pieces we ordered were exceptionally priced and comfortable beyond anything we have had before. Delivery was 2 weeks faster than their website suggested. Great experience. We've used Ashley for years and will continue to do so in the future.

Upon entering, I was looking at a sectional that I liked but was then greeted by Bryant. I showed him the sectional I was looking at online and he showed me the floor model. I was considering a different color until I saw the other color in person so decided on that. He asked for the online price & said he could beat it and he did. He was professional and personable. He was thorough and explained the charges & made sure the design was correct.

Had a great experience while looking to purchase a new sectional. Catherine was our Rep who was patient with my wife and I , as well as two kids, which made our experience great. She also made the checkout process easy and we were done in no time. Thank you.