Ashley Store - Furniture store in Austin - 9900 S I-35 Frontage Rd Building C, USA

Yesterday I had a couch delivered which had stains all over it and a massive black mark/mold on the back. As this is a new couch, I feel it's only fair I should get a replacement, however Ashley seems to be doing everything it can to avoid this. I want a what I paid for, which is a new couch, not a damaged or refurbished couch. I feel that the after sales support I am getting is non-existent now that they have my money and have sent me a damaged product. I'd be happy to remove this review if I could get the proper support and response on this. All I want is what I paid for. Not excuses and lack of communication. EDIT: They offered to replace my couch. New couch is 10000% better than the old one. Great support. Thank you! Updated to 5 stars!

We came into the store looking for a sleeper sofa and left with the most pleasant experience. Our sales rep was Cody Gray. Cody provided us with great insight into the inventory and also helped us get a great deal in the end! He was pleasant and honest, and we appreciated that he allowed us the space to explore the store while still being present for any questions we had. Everyone at the store was very friendly! Would recommend!

Art was horrible!!! Worst experience on shopping for furniture his attitude was exactly like a car salesman. He has to learn how to read people better!!! The store manager was bad as Arturo. Told us if we wanted to leave to do so. We discussed price on sales floor and we agreed on prices but when we went to finished the deal he gave us a quote twice the amount of the one discussed earlier. Then he said I have to talk to manager for the deal exactly like when you go buy a car. I even told him I was buying cash, he came with a lot of fees added! I will not shop at this place and will advice my friends of the Horrible experience!!

I love Ashley furniture stores because the quality is pretty good but also because you can walk in to shop around on your own without having a sales person following around. I appreciate when furniture stores give the customer space to look around and explore on their own. I went to Rooms to Go that same day and the experience was the complete opposite. The amount of sales reps is overwhelming and it feels like you can’t walk around freely without compromise.

DO NOT BUY your furniture from here. I purchased a sofa from this store and was told delivery would be 99$ even after asking if they had a free delivery option. Later, I saw the online Ashley store had the same sofa for $100 less with free delivery. I called them 10 times through my work day to get someone on the call who told me to come to the store to get my money back. After going there the assistant manager tells me they can’t price match. They can’t even change the delivery option to free since they don’t have that option on their store. Only way would be to return the couch once delivered to get that. I highly suggest you find a different place that’s honest with you and doesn’t trick you.

I am extremely disappointed in the quality and service we received. On 8/24/23 we paid $3,000 for a table only to find out it was delivered broken. Because I had just signed the iPad the driver had he said it’s mine and no refunds. So the driver left. When we called they said it could be a week for someone to come look at the broken table. I will never buy from this place again. I hope management makes things right. I have called numerous times and got nowhere.

Very good store to shop for home furnishings. It is laid out nicely and easy to navigate. If Cody is working ask for him to help you. I would recommend going after lunch but not after 5 pm. Nice selections give it a try.

This is my first 1 start review. They've earned it. Terrible store experience, worse post sales support and customer service. If you decide to do business with this company, be very careful. The sales staff here are polite but pushy and not knowledgeable of their own product. They are more interested in selling protection plans than ensuring that you are getting the furniture you are paying for. Customer service is difficult to get in touch with, and there does not seem to be a way to call the store directly leading to delays in resolution. I've waited a week only to be delivered an incomplete piece of furniture. After waiting to talk to someone in customer service, who does not work at the store I purchased my couch from, I was told the store would contact me in 48 hours. That did not happen. I had to call customer service back after 48 hours had passed. On that call I learned that the store had responded to the ticket that was put in and noted that they would not be able to help me because I received the parts I paid for. I paid for those parts because the sales person I was working with assured me that those were all the parts necessary for a full couch. In fact, I recognized the part descriptions for the parts on the order didn't look like they included everything. I asked our sales person if he was sure we had everything. He said he checked with his manager and that the order was correct. A week later our couch shows up with no arms. The store is now saying they aren't going to do anything to resolve this, which apparently includes selling me the parts they failed to sell me the first time. After insisting that someone needs to contact me at the very least to sell me the rest of my couch, I've now been asked to wait at least another 24 hours to talk to someone at the store before anyone is even going to begin working on this issue. There are several problems with this store/company: A pushy and unknowledgable sales staff. Managers who don't want to interact with customers. No ability to speak to the store on the phone directly. Customer service agents and stores that do not follow through on their promises. Apathetic sales people and managers who have no interest in customer service or customer retention.