Arlington Heights Veterinary Hospital - South - Veterinarian in Bloomington - 4019 South Old St Rd 37, USA

Very unsatisfied with our experience at Arlington vet. Would highly recommend trying elsewhere, for your pet’s sake and your’s. They haven’t always been a below average vet, like this place literally saved my dogs life when he was a pup so i was as loyal of a customer as a business could possibly get. Although I’m still very grateful for what they did for my family, there’s been a huge shift that started when the guy running the place retired and his children took over everything. It’s not the same, at all. We’ve been trying for almost 2 years now to get rid of an ear infection but we can’t because we are given such a small number of antibiotics so the infection begins to clear up but we run out. So they tell us to make another appointment… this has happened at least 4 or 5 times! It’s obvious what they are doing here, 2 years and thousands of dollars later we’ve realized it’s way too good of money for them to give us the amount of antibiotics we actually need the first time. This place is trash compared to how it used to be!

I had given them a 4 star on previous visits but after I had to go thru with putting my Runt to sleep yesterday I def give them a 5 star rating. I'm not going to differ over prices when it comes to my fur babies i have the choice to spend or not for them to get them well or make them comfortable and at peace when I have to. Yes vets are expensive but when it comes to loving your animal or human family members that's what it takes . I was so sad yesterday and they was all so very kind to us while we said goodbye to our Runt ... thank you for that ... 🌹 you have no idea what that means to me at a time I was just broken ...

I will not be able to put into words how much I appreciate Arlington vet. They were so awesome with my cat and I today. They helped me with a realistic weight loss plan for my cat, treated an eye issue, shots etc. They were also very thorough. Above all else they were kind and they cared, and that means the world.

Very friendly caring staff, they all listened to me and we're obviously so caring in the treatment of my doggo. No hard sells or pressure to join any programs, just solid pet care!

would do lower if i could. they don’t answer their phones, you always are getting the voicemail and then takes a day or 2 to get back with you. when we first started going i liked them. but towards the end it just got worse and worse. would not recommend to anyone

I used to love this place. But it’s done nothing but steadily go down hill since their Northside location burned down and then Covid happened. Now, it’s impossible to ever speak to anyone on the phone. It takes forever to get any sort of call back. They’re in no big hurry to answer the door. There’s a general feeling now that no one actually cares about your animal, they only seem interested in collecting fees. Any sort of issue or complaint is met with aggression by their staff. And if, by some miracle you get your issue elevated farther up the ladder, you’re gonna get a lecture about how this is all your fault. If you can be patient and wade through all this nonsense, you can occasionally get good service. But taking your animal to the vet shouldn’t be this stressful, difficult, or this combative. Please go somewhere else.

The staff is very friendly and knowledgeable. The doctor was efficient and helpful. Highly recommended for any of your pet care needs

Money hungry crooks, couldn't get my dogs medicine because I missed one appointment. They run this place like a doctor's office just to keep you coming in. Can't even get in the door without paying. I'll be going somewhere else. Stay away.