Arby's - Fast food restaurant in Chattanooga - 501 Northgate Mall Dr, USA

Staff was friendly but food was not made correctly. The roast beef wasn’t sliced instead I got thick slices of roast beef on my sandwich. I called the store to see if Arby’s has changed the way the sandwiches were made and was informed the “guy” cut the meat wrong. If the employees knew the meat was cut wrong why was it still put on the sandwich and sold?

The young man who took our order was very nice, his name was cannon I think. But the girl in the drive through was being very rude to customers and cussing loud enough standing by the fryers that I could hear her in the back lobby by the windows. The manager told her to watch her mouth and she said she did not care. I could also hear the employees talking about another manager who takes too many cigarette breaks and sits at the desk more than works. One of the worst experiences eating in I’ve dealt with in a while.

Very friendly drive-thru staff. Food was fresh. The loaded Diablo fries are spicy but good!

The drive thru cashier was really nice. I ordered 2 simple buffalo sliders. Was told to pull to the handicap,it was being made fresh. Received my 2 simple sliders. The poor cook must not have wanted to be there lol. My simple sliders where Soo drenched in the sauces,they literally was coming out the paper. The bread was soggy,and to top it off. Even though I was pulled. They where cold😫The manager act like it was a problem,but did replace one. But not not the other which was fine. I didn't want to be petty. But whether I'm spending 7 or 70 bucks. I want my food right.

Food was good. Wasn't given any condiments...

Teenagers working there are rude. You wait 20 mins for fresh cooked frieds, and you get burnt fries. You pay for a double thru the drive thru, pull off and find they gave you a regular. I have spoke with daytime female manager, and her reply was you can't get good help these days. I eat Arby's at the Kimball TN store and always great. This Northgate mall store is the worst Arby's all around.

I normally only go through the drive-thru. Their services fast extremely friendly and the food has always been accurate the location depending on traffic can sometimes be a little tough to get in and out but not too bad I typically order the chicken cordon bleu or a roast beef sandwich with a drink their curly fries are amazing definitely good fast food

Food here is always good, service is good like 80% of the time, sometimes they give you your bag with the fries upside down or barely filling the fries, other times it's all gucci. That's all pretty standard for fast food. What is insanely BELOW standard is their HORRIBLE order speaker. The road noise is already very loud, but their speaker is muffled and quiet. It's clearly broken, and it has been for over a year. My guess is that the owner just won't invest in updating it, which is unfortunate because there are staff who are doing their best despite being given broken tools to do their jobs. Hopefully the owner can see the value in getting the system updated or fixed, but until then kudos to the staff working with what they got