Arby's - Fast food restaurant in Columbiana - 320 OH-14, USA

I go to this location often and have always had a good experience. Today was different, the service was great but I am not happy with the food. I ordered a large, I did get a large fry container but it was less than half full of fries (there was non that fell out of the container). That alone is not a big deal, I ordered the brisket sandwich which looked as if it was just thrown in the box, as I tried to gather it together I noticed there was no bottom bun! I dont complain often but I would think for $14 (which is expensive in my option) I should at least get the entire bun.

Make sure you check your order they seem to get anything right now. What are the 1/2 lb roast beef got a regular roast beef or maybe even a junior I don't know chicken fingers were cold very small and tough The only thing decent was the crinkle fries

This is hands down one of the best Arby’s in the Mahoning Valley. The staff is always super friendly and welcoming. The food is always fresh and hot. I would highly recommend it!

Rudest bunch of people working there, waiting forever to get waited on ,no one else in line ,when we finally did, not friendly at all! I asked for a refill on my lemonade and the guy said no refills on flavored lemonade, but I Google it and it says free refills, never had a problem at any other Arbys

Horrible, horrible. We live in East Palestine, OH. We were driving back from Alliance heading home, and stopped through the drivethrough to get some food. Beside the 15 minute wait, when we were finally handed our order, they gave us two of our (ordered) lemonades, which were smalls. We informed them that we ordered large’s, which then were remade…great. We were handed our food, with the bag open. And as I stated, 15 minutes later, we pulled out to head home. My wife grabbed her fries out of the top of the bag on the way home to eat. They were ice cold. Expected, being the wait in the drive-through, and the bag handed to us wide open. Myself, personally starving, as I work 12 hour shifts, just getting off work and running my errands, getting home ready to eat, opened the bag, and my portion of the ordered meal was not there. (Large #2 meal - Roast Beef Double w/ curly fries). Sucked, being I was starving, though at this point, I was not driving back another 20 mins to get the food. (Wasting fuel in our Jeep, to get something they messed up). I called and spoke to a woman named Brooke. Told her of the dilemma, and simply said I wanted a refund of the portion of my meal that we paid for that was absent. She stated that isn’t possible, and I could drive back to receive the meal that was missing from our order. I told her no, that was not acceptable, I did not want the food at this point, and again, wanted a refund. Again Brooke said no. Out of frustration, I then handed the phone to my wife to try to fix the issue. She asked for coupons or something to fix the situation, being they would not refund the missing half of the order, and obviously would not compensate for the waste of time or fuel cost. Again Brooke said no. So thanks Columbiana Arby’s for not only taking 15 minutes to make our food (with no one else in line), giving us cold food, giving us only half of our order, refusing to refund for YOUR employees mistakes, refusing to even give coupons, and stating your only way to rectify YOUR mess up was to remake the order, and making me use my own money to drive back and waste fuel in the process. Completely poor customer service, and completely unacceptable.

Most of the time when I stop here they can’t seem to get the order right. Even if it’s 2 items somehow I still manage to get the wrong order. I’ve also noticed that when you order a large fry which this happened today they give you the large holder but a small to medium order of fries Would just like to add to this review. It seems like it’s the younger crew that runs the drive through is the problem. Yeah again I go through and get the wrong items and missing items. I used a coupon for the two can done for $9.99 classic roast beef. I asked for crinkly fry’s and added a mozzarella stick with marinara, I get home and no crinkle fry but curly fry instead and no marinara for the mozzarella sticks.

The Salem Ohio Arby's is the better one in the area- clean , always HOT fries (fresh) great beef sandwiches!

I came here to get food for an elderly woman who is housebound. I had coupons that the elderly woman gave me that I forgot to use and realized immediately after the transaction ended. I apologized to the girl and asked that they would please take the coupons to receive the difference back which would put money back in this elderly woman's pocket. The manager refused to refund me and said I could use the coupon another time (wow). I've worked in retail 15 years, we would have never treated a customer like this. Heartless.