Arby's - Fast food restaurant in Panama City - 1877 N Cove Blvd, USA

OLDER lady who said her name was “Sue” but I highly doubt that. She worked on 01/22 at around 10pm. This is not my first encounter with her. I emailed and called corporate last time and never heard back but by the looks of these reviews, she is a regular problem. Arby’s, if you wanna keep customers you better get rid of this lady. She refused to give me a receipt or her name. She is VILE.

12/8/23 5:55pm - i wish someone would fire or at least reprimand and talk to the night manager. i love this location and usually have no issues but each time we have been here she particularly is extremely rude for literally no reason. my boyfriend asked her for bronco berry sauce and she literally said “For what?” and once he told her it’s for his mozzarella sticks (as if he needed to tell her for what), she says “There’s marinara in the bag for those.” like okay? people can’t like and ask for multiple sauces i guess. each and every time we have come here she has been nothing but rude and unpleasant completely unprovoked. we will reconsider visiting this location because this is just unacceptable at this point. i get it if you’re miserable but please don’t bring that to the workplace. i also work in fast food and understand the stress but always put my customer service above anything. if y’all can’t fire her because you need people, i will happily come work there and provide much better customer service. i have seen other reviews presumably about her as well. it really shouldn’t be hard to be polite and somewhat respectful towards customers, especially since their business is the reason you have a job.

It was pajama day on this Friday 😊 I found it too be fun & friendly which brings the mood up for all 👍 The service was excellent as well as the food .. I’ve always enjoyed this location for these reasons 💯

The buffalo chicken doesn't look like it does on the advertising. Probably could have just stopped by the Piggly Wiggly and bought frozen Ruby Tuesday chicken but for half the price. Poor customer service too.

Sold me a moldy sandwich then when I called to inform them she was rude and disrespectful. I have posted a photo below. Would not recommend

Worst than your average fast food joint. Extremely rude management who was annoyed at our very existence. Food was old except for the Mozzarella sticks those were as expected hot and fresh, which seemed to be the reason of the managements hatred...having to cook them. The dreaded open bag put into fryer was too much for her.

If I could give 0 stars I would. Every time I order from them on door dash we are always missing food! And when you try to call the store to talk to someone about it the phone just rings and rings. What’s the point of having one if no one is going to answer?!?! I will never get food from this location again. This place is a joke. It’s their job to make sure all the correct food is in the bag but they can’t even do that. It’s a shame.

That old lady jewel that works at this location is very unprofessional and cusses at customers when they ask for more Arby’s sauce and you ask for her name too bad she’s too stupid to realize her names on the reciept 8 sandwhiches fry’s only 2 sauce packets and this ain’t the first incident with chick she had the absolute nastiest attitude